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Good morning, Thank you for taking the time to leave your feedback. We can see that an additional payment was made to select a specific delivery date, and the date chosen is the same date on which we can see your order was delivered. After reviewing the order details, it appears you may have needed to select an earlier delivery date at the time of ordering. We can also see that we processed a refund of the additional delivery charge, even though the order was delivered on the originally selected date. We understand your concerns and appreciate that this may have caused frustration. A member of our Customer Care Team will be in touch shortly to discuss your order further and see if we can work towards a more positive outcome. Kind regards, Jenny Grass247

Good morning, Thank you for taking the time to raise your concerns and leave feedback. We are sorry your recent experience did not meet expectations. Most deliveries are completed within the expected timescales, although on rare occasions unforeseen issues can cause delays. We continually review our processes to minimise these. Our website advises that delivery timescales are estimates and not guaranteed, and that assistance may be required for heavier loads. We aim to provide this information upfront so customers can make an informed decision before ordering. A member of our Customer Care Team will be in touch shortly to review your experience and work towards a fair and satisfactory outcome. Kind regards, Jenny Grass247