Poor communication, not clear enough and it is too late they booked me did not informed me what's going on now I have to re book again double the said price. Not happy. No clear explanation and they...
Прочетете повече
Mavyreen
Globehunters
3 years ago
Hello,
Thank you for your feedback. We apologize for the
inconvenience in your reservation. You deserve a smooth and trouble-free
experience when you travel with us. We're truly sorry that this booking was an
exception.
We have escalated this case internally to investigate further
and make sure there is no lack of clarity about the fare types on our
website.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
it's not been still confirmed for my ticket yet after purchasing it for 2 weeks.
Mavyreen
Globehunters
3 years ago
Hi! We are sorry to hear that.
Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception.
We have escalated this case internally to investigate further. In the meantime, can you provide more details please? Have you checked your emails?
I appreciate your understanding.
Best regards,
Globehunters Team
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Avoid at all cost. Waste of time
Extremely bad. Almost close to a scam. They make sure you dont see the details of the ticket and force the cancellation on you to get 50£ deducted from refunds. Never again
Mavyreen
Globehunters
3 years ago
Hello,
Thank you for your feedback. We apologize for the
inconvenience in your reservation. You deserve a smooth and trouble-free
experience when you travel with us. We're truly sorry that this booking was an
exception.
We have escalated this case internally to investigate further
and make sure there is no lack of clarity on anything on our
website. If you could provide more feedback this would be very useful.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Споделете
MA
Ms Lesley Arend
Проверено от Feefo
3 years ago
Какво каза Ms Lesley Arend за Globehunters:
Highly recommended
The person who helped me, Andrew, was very friendly, helpful, well informed and patient with all my questions, He went out of his way to provide a very professional service.
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
I still have not received my tickets!
I still have not received my tickets!
Mavyreen
Globehunters
3 years ago
Hi, apologies for the delay. It should be with you already. We are continuously working on speeding up our ticketing process so hopefully next time when you book with us, we'd not only save you money on your flights – you'd get your tickets instantaneously! Wishing you a safe and happy trip!
Доверен клиент
3 years ago
They were in my spam. My mistake!
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Query
Very helpful and patient when helping me out.
0
Споделете
MT
Miss Cassandra Temple
Проверено от Feefo
3 years ago
Какво каза Miss Cassandra Temple за Globehunters:
Bad service
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We are sas to hear that your are not happy with our customer service. Could you provide more information so we can investigate this further? Thank you in advance!
0
Споделете
MH
Mr David Hodge
Проверено от Feefo
3 years ago
Какво каза Mr David Hodge за Globehunters:
great service
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Poor customer service
One of your staff gave me he wrong advice and information before i proceeded in booking with you guys. Now it’s going to cost me way more than i expected
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We are sorry to hear that your are not happy with our customer service. Could you provide more information so we can investigate this further? Thank you in advance!
0
Споделете
Доверен клиент
Проверено от Feefo
3 years ago
Scammed by luggage fee
They pressured me into paying £100 for luggage, saying buying it from the airport would cost more, when in fact it costs far less.
Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
