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Hello, We understand that technical difficulties can be frustrating, however, it's important to note that our virtual GP service is provided by a third party company, Health Hero. Whilst we are committed to ensuring a high standard of service, we kindly ask for your understanding that certain login issues may be beyond our immediate control. If you are still experiencing difficulties logging in, we encourage you to contact us so that we can assist you and ensure that you receive the support you need to resolve the problem.

Hi Julia, Upon reviewing your case, we found that based on the information provided in the letter from your GP, the claim was initially declined as a pre-existing condition under the moratorium underwriting. However, once you brought to our attention there may be a typo in the GP letter, we immediately sought clarification and requested the call recording from your consultation with Health Hero to verify details. Unfortunately, we have not received this information from you. We understand your frustration, but we are actively waiting for the opportunity to assess your case and receive clarification on the condition. You can always reach us on 01202 283 580.

Hi David, Thank you for the positive review! We're delighted you had a good experience with us.

Hi, Karim! Thank you for your feedback. We are glad to hear you are finding the virtual GP service useful. Don't hesitate to contact us if you need any help with your policy.

Welcome to Freedom Health Insurance and thank you for joining us! We are very happy to hear you have had a positive experience so far. We are just one phone call away if you need any help with your policy. All the best!

Thank you for taking the time to leave us a review. We are delighted to hear about your positive experience with our customer service! Don’t hesitate to get in touch with us if you need any help with your policy.

Hi Anthony, Your feedback means a lot to us and we're delighted to hear about your positive experience with our customer service team. We are always one phone call away if you need to get in touch. All the best!

Thank you for your feedback! We're glad you had a positive experience with us so far. Don't hesitate to get in touch if you need any assistance with your policy.

Thank you so much for your feedback, we are so pleased you had a positive experience taking out a policy with us. If you need any help with your policy, don't hesitate to get in touch with one of our friendly team members.

Hi Ann, Thank you so much for your feedback, we are so pleased you had a positive experience with us. If you encounter any problems, please do not hesitate to contact us.