I initially contacted Foster about a part last June and a man named Tim got back to me. Was very helpful and the responses were within a reasonable timeframe. My customer only decided to get the...
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Tim
Foster Fridge
7 years ago
Hi, Thank you for your feedback. We're sorry to hear you weren't happy with the service. We've checked the notes on your order and see there was a delay in the paperwork and can only apologise for this and we have looked to address this issue going forward. However, from our records, we can see that we received your request in March, not January as stated. With regard to your other points raised, we have standard operating policies in place for any order that is an EU or export sale. As you have no trade account in place with us and are within the EU we asked for payment to made in advance. Items will not be ordered or shipped until payment is received. We apologise if this is inconvenient but have had to implement this due to previous overseas trading experiences and it is now a company-wide policy. We understand this causes delays but have to balance this with protecting ourselves from financial risk. Once again, we apologise for any inconvenience caused. Kind regards, Tim
Quick efficient service, knowledgable staff would use again .
Tim
Foster Fridge
7 years ago
Hi Chris,
Thank you for taking the time to leave us feedback, it's appreciated. We're always pleased to see 5-stars and happy to hear you would use us again, thank you.
If you do need any further help now or in the future please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi Chris,
Thank you for taking the time to leave us feedback on the XR600H. We're pleased you like the unit. This information is incredibly useful to us and our other customers and allows us to monitor our customer's thoughts on the unit in the real world.
Easy to use web site and staff helpful in dealing with a query. Product up to Foster high standard.
Tim
Foster Fridge
7 years ago
Hi Raymond,
Thank you for taking the time to leave us feedback, it is appreciated. We're always pleased to see a 5-star review and glad the site was easy to use and the team helpful. This info. will be passed on to everybody involved.
Thank you once again and if there is anything we can help with in the future please don't hesitate to contact us.
Thanks
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi Raymond,
Thank you for taking the time to leave us product feedback. It's very helpful to us and our other customers. We're pleased to see a 5-star review and hear you are pleased with the XR600 fridge.
If you need any further help now or in the future please do not hesitate to contact us.
Thank you
Tim
Foster Fridge
Дата на покупка: 11/01/2019
0
Споделете
TC
Trusted Customer
Проверено от Feefo
7 years ago
Какво каза Trusted Customer за Foster Fridge:
Fridges very quality but process a bit slow
Tim
Foster Fridge
7 years ago
Hi,
Thank you for taking the time to leave us feedback, it is appreciated. We're glad to hear you're pleased with the fridge. We have also taken on board your comments regarding the process speed. Unfortunately, the interest free finance option does take a little time. It has to go through a finance application process which does delay things. We are always looking at ways to streamline and speed up this process and have forwarded on your comments to the finance team.
If you need any further help please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi,
Thank you for taking the time to leave us feedback on your FSL800H fridge. It's great to hear you are pleased with the unit.
We have passed on your comments to the finance team regarding the processing time. Unfortunately interest free finance has to go through the usual credit checking procedures and contracts and direct debits need to be put in place, which all take a little time. We have fed this info. back as we are always looking at ways to speed up processes.
If you need any help in the future please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge.com
Дата на покупка: 30/11/2018
0
Споделете
TC
Trusted Customer
Проверено от Feefo
7 years ago
Какво каза Trusted Customer за Foster Fridge:
Good service from placing order to receiving delivery.
Tim
Foster Fridge
7 years ago
Hi,
Thank you for taking the time to leave us feedback. This information is invaluable to us and will be fed back to the team. We're really pleased you were happy with the service received.
If you need any further help now, or in the future, please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi,
Thank you for taking the time to review your XR 600L freezer, it is appreciated. This information goes a long way and gives us and other customers a real-world view of the units. We're pleased to see you are happy with the unit and will feed this information back to our colleagues.
If there is any other help you need please do not hesitate to contact us.
Very friendly and efficient service. Fridge arrived as arranged. Thank you
Tim
Foster Fridge
7 years ago
Hi Tanya,
Thank you for taking the time to leave us feedback. We're really pleased to hear you were happy with the service. This information is helpful to us and will be fed back to the team.
If you need any further help, now or in the future, please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi Tanya,
Thank you for giving us feedback on your EP700H refrigerator. We're pleased to see a 5-star review and glad to hear you've got ample space as per your request.
This information is really useful to us and allows us to gauge what you, the customer, really think of the unit when in use. This is also very helpful to anybody else looking to buy the same unit. Thank you.
Perfect transaction, I had to ask for a profirma invoice and it all was handled professionally and smoothly.
Tim
Foster Fridge
7 years ago
Hi Paul,
Thank you for taking the time to leave us feedback, it is appreciated. We are really pleased to hear everything was perfect! Thank you, that means a lot to the team.
If you need any help, now or in the future, please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi Paul,
Thank you for leaving feedback on your FSL800 H fridge. We're glad to hear it was a good fit and always pleased to see a 5-star review. This information is invaluable to us and more importantly to our other customers who like to hear what people who have bought think about the units. Thank you.
Customer service was excellent, as soon as I bought the freezer on line I had a phone call within a few hours about the delivery date and from there out I was kept informed regularly. Will definitely...
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Tim
Foster Fridge
7 years ago
Hi Camille,
Thank you for your feedback, we apprecaite you taking the time to leave it. We're glad to see everything went well and you were pleased with the service. We'll feed this back to the team.
Thank you once again and if you need any help in the future please do not hesitate to contact us.
Kind regards
Tim
Foster Fridge
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi Camille,
Thank you for taking the time to leave us product feedback. We're pleased to see you are happy with the freezer. It is very helpful to us and other customers to gauge the quality of the units in the real world.
If you need any help in the future please do not hestiate to contact us.
Kind regards
Tim
Foster Fridge
Дата на покупка: 12/09/2018
0
Споделете
TC
Trusted Customer
Проверено от Feefo
Heathfield East Sussex
7 years ago
Какво каза Trusted Customer за Foster Fridge:
Becky is super helpful, a great asset to foster fridge I should think.
Tim
Foster Fridge
7 years ago
Hi John,
Thank you for taking the time to leave us feedback, we appreciate it. We're pleased you were happy with the service, your feedback will be passed back to Becky and the team.
Thank you once again for your order and if you have any queries or need anything further please do not hesitate to contact us.
Kind regards
Tim
Foster-Fridge.com
Отзиви за продукти
Tim
Foster Fridge
7 years ago
Hi John,
Thank you for taking the time to leave product feedback on the Foster PRO16DR and a 5-star review, we appreciate it. We're sure it will live up to your expectations.
If you do have any queries once it arrives please do not hesitate to contact us.
After several attempts getting the right parts and having to return them I contacted Fosters direct-how glad I did-the right part arrived on the day stipulated-cant get better. Thanks
Tim
Foster Fridge
7 years ago
Hi Patrick,
Thank you for taking the time to leave us feedback. We are pleased we could help.
Please do not hesitate to contact us if you need anything in the future.
Foster Fridge are suppliers of industry leading commercial refrigeration equipment. From upright refrigerators and freezers to blast chillers and coldrooms. Covering all your cold storage requirements.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Foster Fridge are suppliers of industry leading commercial refrigeration equipment. From upright refrigerators and freezers to blast chillers and coldrooms. Covering all your cold storage requirements.
