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Hi there. Many thanks for your feedback. Once again, we are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. It is clear the concept of our Tax Free warehouse is being misconstrued by many of our customers. Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to and from the tax free warehouse. You would be responsible to pay any import duties owing for items entering or exported from Guernsey. The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service. Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax. Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, which can mean a much more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns. Kind Regards Hayley