Paid extra for same day delivery, these flowers were not delivered the same day and I sent numerous emails to which I had no response and of course no refund of the additional money I had paid for a...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the late arrival of your order. Having looked at the details, it seems that your order was marked as delivered by the florist, on the date of delivery, and so I am unsure as to why delivery was delayed. I can confirm that your delivery charge was refunded, and I sincerely apologise for any upset caused.
Terrible service ! No flowers delivered to my sick mother as promised and money taken from my account. No offer to resend the flowers at a later date when the mistake had been brought to their...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the non arrival of your order. It seems that you originally duplicated your own details for delivery, and so we contacted you to ask for the correct details. We then updated your order, and it was allocated to a local florist who accept your order on April 13th for delivery on April 15th. It has been marked as delivered, and we have recevied no further correspondace with regards to the non arrival of this order. Please contact us on customerservice@flowersdirect.co.uk to resolve this issue.
You emailed me to apologise for not delivering on the right date, and then left recipient not only with her flowers but those for someone else in the neighbourhood requiring recipient to track down...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to hear that the courier left another item with the recipient. Unfortunately we do not have control over the delivery drivers, as they are a 3rd party, and so can only apologise for the service recevied from them. Should you wish to take your issue further, we suggest contacting them directly. Should you require more information, please email us as customerservice@flowersdirect.co.uk
This is the fourth time I have used your service to sent flowers to my family whilst I have been overseas. The flowers have been well received and described as fantastic. Many thanks
Flowers Direct
Flowers Direct
14 years ago
Our Fragrant Freesia bouquet is a real favourite and we're glad your recipient was pleased with them. Thanks very much for continuing to shop with Flowers Direct, we value your custom.
Lauren
They failed to deliver to flowers. I rang to query why and they could not give me a reason. I tried to reorder and was told they would be delivered the next day and again they failed to do so....
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the non-arrival of your original gift. Please be assured that all items are dispatched good time for delivery on requested dates. However, the item ordered is from our Postal range, and with the Royal Mail we cannot track delivery details, and so with the thousands of orders we send out to them a week, we sometimes encounter late or failed deliveries. We do advise online that these items cannot be guaranteed for delivery on requested dates. I can confirm that the replacement was arranged for the soonest date possible, and we can only apologise if there were further delays. I am glad that the bouquet arrived safe and sound.
Easy to use website. Worry about size of bouquet etc when you have the option of 3 sizes. Would like to see pictures of the sizes side by side to see how small the ones for the price that are...
Please accept our apologies for the delay with your order, and for missing the intended occasion. By means of apology for this, your delivery charge was refunded, and a complimentary box of chocolates was offered, but declined. Please be assured that we strive to keep our customers happy, and are sorry for any disappointment caused on this occasion.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
