Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Flooring Direct

Показване на всички 1,748 прегледа

Доверен клиент

5 years ago

No customer care who are uncontactable

A bit of a cheek to ask for a review when not all my order is delivered. Should have read the reviews first. Rubbish customer service, who are uncontactable by phone or e mail. An email only sent...

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Доверен клиент

5 years ago

Delivery arrived without notification 11 days later incorrect and incomplete. Cannot talk to anyone and have to communicate through social media. Spent over 90 mins on hold on the phone without...

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Flooring Direct

5 years ago

Hi, We are so sorry you experienced these issues. We try our best to get back to everyone as quickly as possible but unfortunately, we can experience very busy periods which causes an onset delay. We hope you have since managed to reach our team and been assisted in resolving your issues. Thank you, Flooring Direct Team

Craig Gowdy

Edinburgh

5 years ago

Какво каза Craig Gowdy за Flooring Direct:

Avoid - disgusting company-

Disgraceful company - tried for 7 days now to get through on phone - 25 mins on hold only to get out to voicemail every time - won’t reply to voicemail messsges or emails - AVOID AVOID AVOID

Flooring Direct

5 years ago

Hi Craig, We are sorry to hear about these inconveniences. We hope you have since been assisted in resolving these issues. If you are still seeking help then please contact our team via phone, email, or social media. Thanks, Flooring Direct Team

Доверен клиент

5 years ago

Major customer service overhaul needed.

Customer service is terrible. Phones are never answered. I tried numerous times, kept on hold each time, and then got cut off each time. Got through once via the sales team option. Was very concerned...

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Flooring Direct

5 years ago

Hi, We are so sorry to hear you experienced these issues. We are happy to hear you finally got your products and beared with us throughout. We can experience a very high volume of inquiries at times and try our best to get back to everyone as soon as possible. We appreciate you stuck with us and will definitely be using your feedback to improve our service. Thanks, Flooring Direct Team

Доверен клиент

5 years ago

All good

Excellent service and great product

Flooring Direct

5 years ago

Hi, We are so glad that you were impressed with our service. We try our best to be available to customers at all times. Thanks, Flooring Direct Team

Доверен клиент

5 years ago

Brilliant service through to the end

Flooring Direct

5 years ago

Hi, We are so happy to hear that you are pleased with our service. We try our best to be available throughout the order process to communicate with our customers. Thanks, Flooring Direct Team

Доверен клиент

5 years ago

Very good service

Tiles were in stock and despatched quickly despite lockdown. Delivery was on time. Very pleased with service and goods.

Flooring Direct

5 years ago

Hi, We are pleased that you are happy with our service and that delivery was prompt. We aim to provide a quick and easy process for our customers. Thanks, Flooring Direct Team

Доверен клиент

5 years ago

Terrible, not received all the goods I paid for and enable to get through on the phone

Flooring Direct

5 years ago

Hi,We are sorry to hear you have experienced these issues. We hope that they have since been resolved. If you are still struggling to get these problems fixed, please contact our team either by phone, email, or social media.Thanks, Flooring Direct Team

Shelley Jones

5 years ago

Какво каза Shelley Jones за Flooring Direct:

Don’t use

My underlay hasn’t arrived and I can’t get anyone on the phone no one calls back 20 minutes on hold everytime just to leave a message that never gets responded to. Still waiting for a refund.

Flooring Direct

5 years ago

Hi Shelley, We are sorry to hear you have experienced these issues. We hope that they have since been resolved. If you are still struggling to get these problems fixed, please contact our team either by phone, email, or social media. Thanks, Flooring Direct Team

5 years ago

Какво каза JO за Flooring Direct:

Outstanding service

First class product and first class service. The new herringbone floor looks amazing!

Flooring Direct

5 years ago

Hi Jeremy, We are so pleased you are happy with our service. We try our best to provide an easy process for all of our customers. Thanks, Flooring Direct Team:)

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Прегледи на Flooring Direct

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?