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Good Afternoon, Firstly, we do apologise for the inconvenience and for your experience. I can assure you that our offices are open but the phone lines are currently undergoing maintenance to help us deal with the unusually high volume of calls that we have been experiencing over the Bank Holiday and since the social distancing guidelines were put in place. Please could you send an email to sales@flooringdirect.co.uk and our customer service agents will be able to reach out to you. They are all working in the busy inbox to ensure our customers get a response ASAP. Kind regards, Flooring Direct

Good Morning, We do apologise for the delay in getting back to you. Our customer service agents at Flooring Direct have been working over the Easter Bank Holiday to try and communicate with customers. For this, we do apologise, but we can assure you we will be in touch. Kind Regards, Flooring Direct

Good Morning, We do apologise for the inconvenience caused. Our phone lines are currently undergoing maintenance as we try to improve our communication services and deal with the unusually high volume of calls we are experiencing, as we communicate with our customers. Please do send an email to sales@flooringdirect.co.uk and our team will be able to look into your order. Kind regards, Flooring Direct

Good Afternoon, Thank you for your review. We have been working hard over the Easter bank holiday weekend to ensure that all our customers are happy!

Good Afternoon, We do apologise for this. We are working closely with our couriers to try and improve our communication with customers and provide better tracking and communication in these unique circumstances. Kind Regards, Flooring Direct

Good Morning Charlie, Thank you so much for your kind comments and review of Flooring Direct. We have been working very hard to employ an efficient delivery service in these unique circumstances. We are great to see you thought our online service was easy! Kind Regards, Flooring Direct

Thank you for your kind comments about the dispatch time and products from Flooring Direct. We have taken your feedback on board regarding the delivery and will note it down with the couriers. We do apologise for the inconvenience caused but are delighted to see that we the situation resolved. Thank you again for your comments!

Good Morning, Thank you for your comments on the fast delivery and great products at Flooring Direct. We are trying to deliver a fantastic service to all our customers.

Good Morning David, Thank you for your comments on the service you received from Flooring Direct. We have been working hard with our couriers to try and ensure that they keep customers up to date in these unusual times.

Good Morning, Thank you for your lovely five-star review. Flooring Direct aim to provide all customers with a brilliant fast service and want to give them great value for money. Kind Regards, Flooring Direct