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Thank you so much for your 5-star review— we're so pleased to hear your order arrived quickly and that you were happy with the service. You're absolutely right about making the most of our next day delivery costs by placing a larger order — a great tip for other customers too. We always aim to offer flexible shipping options depending on the product type, and we’re pleased the Royal Mail 2nd Class worked well in this case. We appreciate your continued support and look forward to your future orders with us :)

Thank you so much for your lovely feedback and 5-Stars. We're delighted everything was perfect and that you were pleased with both the quality and delivery. It truly means a lot to us. Looking forward to your next orders with us :)

Thank you for getting in touch, and I’m really sorry to hear about the condition of the croissants on arrival — especially after paying for premium delivery. We completely understand how frustrating this must be. We take great care to pack and insulate our frozen products, but it sounds like the extreme heat may have impacted the shipment despite our efforts. That’s not the standard we aim for, and we’d never want a customer to receive items in an unusable condition. Please could you share, (support@finefoodspecialist.co.uk), a quick photo of the croissants as they arrived? We’d be happy to look into this further and arrange a suitable resolution, whether that’s a refund, replacement, or credit. Thank you again for bringing this to our attention — we really do appreciate your feedback, and we’re always working to improve our service, especially in challenging weather conditions.

Thank you so much for your 5-star review. We're really happy to hear you found the service speedy and efficient — that’s exactly what we aim for at Fine Food Specialist. We look forward to your next orders with us :)