Service was great. No complaints at all. Fast way shipping.
Only thing is that a couple of the pigs didn't work properly and were wasted because they didn't quite fit exactly like the nespresso...
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Michael
Express Pods
8 years ago
Hi Jessica, thanks for the review, glad to hear you are enjoying the pods :) I want to follow up on the issue you were having with some of the pods, so I will be sending you an email to investigate. I am also happy to replace any pods which have not worked properly :) Thanks -Michael
TC
Trusted Customer
8 years ago
Sorry for the auto correct spelling errors.
Thank you so much for replying. Customer service A+.
Liz
Express Pods
8 years ago
So glad to hear you're happy about our service Jessica. Thank you! Liz : )
Дата на покупка: 31/03/2018
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TC
Trusted Customer
8 years ago
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Какво каза Trusted Customer за Express Pods:
Great price, the flavours/pods I have already tried I have enjoyed very much. I have rated you 3 stars due to my last delivery been damaged (see attached photos) where 2 pods were split open and...
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Michael
Express Pods
8 years ago
Hi Rebecca. Very glad you are enjoying the pods and apologies for the damage to your parcel, certainly looks like it has occurred during transit which is very disappointing. I will be sending you an email on how we can make it up to you :) Thanks -Michael
Well the product could actually arrive. That would be helpful. I ordered 2 lots to be sent to 2 different addresses and neither have arrived.
Michael
Express Pods
8 years ago
Hi Caroline, apologies for this. I can see that your orders were placed over the Easter break and we dispatched them on our first day back on the Tuesday. Looking at the tracking, they are showing as being due for delivery on the 12th. I will chase up Australia Post to inquire and send you an email to confirm. Apologies again for this, when it comes to delivery we are unfortunately at the mercy of Australia Post, but I will get to the bottom of it and ensure you receive your pods asap. Thanks -Michael
TC
Trusted Customer
8 years ago
Slower than anticipated delivery but it was over easter. Excellent communication and now that the pods are here - we have just enjoyed a cup and I can highly recommend. Lovely flavour. And the little treat included too! Yum!!!
Thanks guys!
Liz
Express Pods
8 years ago
Thank you so much for your kind words, Caroline. We really appreciate you taking the time out to share your experience with us. Liz : )
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
I want to follow up on the issue you were having with some of the pods, so I will be sending you an email to investigate. I am also happy to replace any pods which have not worked properly :) Thanks -Michael