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Hi Haisha,

Thank you so much for giving our pet insurance service such a positive review.

All of the team are happy to hear that you're pleased with both the cover we're providing for your pets and also that you found our renewal price agreeable.

If we can be of any further assistance in the future, please do get in touch.

Best regards,


The Exotic Direct Team

Thank you for giving our pet insurance service such a positive review.

If we can be of any further assistance in the future, please do let us know.

Best regards,


The Exotic Direct Team

Hi. Thank you for giving us a positive four star review.

We are really pleased to hear that your African Grey is now in much better health and that we were able to settle the claim quickly for you.

You’ll appreciate that after claiming, we do need to review the premium charged on a policy at the next years renewal. In situations where we have found it necessary to increase a premium, that loading will normally be reduced over time at each additional year’s renewal.

Whilst we’re sorry that this reduction isn’t happening quite as quickly as you would like, please be assured that we will always apply the maximum reduction that our internal guidelines allow us too.

We hope that this goes some-way to explaining the situation, but if you’d like to discuss it in any more detail please do give us a call on 0345 982 5505.

Best regards,


The Exotic Direct Team

Hi Ian.

Thank you so much for taking the time to leave your positive review and for recommending Exotic Direct.

We are so happy you found us helpful and considerate.

Kind Regards

The Exotic Direct Claims Team.

Hi Denise,

Thank you for giving Exotic Direct such a positive review. We're very glad to hear that you've experienced excellent customer service and enjoyed talking to our team.

If we can be of any further assistance in the future, please do get in touch and we'll do our very best to help you.

Kindest regards,


The Exotic Direct Team

Dear Ayshia,

Thank you for giving our 'smooth' pet insurance service such a positive review.

We try very hard to make sure every customer has a great experience and it sounds like you have had just that. If we can be of any further assistance in the future, just let us know.

Best regards,


The Exotic Direct Team

Dear Mr & Mrs Shearman,

Thank you for your positive review of our pet insurance service. Its very kind of you to award us five stars.

We've worked hard to make the renewal process easy and hassle free, so it's really good news to hear that this has been your experience.

If there's ever anything else we can assist you with, please do get in touch and a member of the team will be happy to help you.

Best regards,


The Exotic Direct Team

Hi there,

Thank you for your feedback.

We're sorry you didn't receive our email regarding your renewal documents and we will contact you directly to re-send them.

Kind regards
Exotic Direct Team

Hi Stuart,

Thank you for giving us a five star review.

We're really pleased you've found our pet insurance service helpful so far - if we can offer you any further assistance then please do not hesitate to get in touch.

Best regards,


The Exotic Direct Team

Hi there,

Thank you so much for leaving your review,

We are happy to hear that you had a hassle free renewal with us, we aim to make our processes as easy as possible for our customers!

Kind Regards,

The Exotic Direct Team