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Hello Joseph, We’re very sorry to hear about your experience with your claim. We understand how frustrating this must be and regret that we didn’t meet your expectations on this occasion. An agent will be in contact with you shortly to discuss this further. Kind regards, Chloe

Hi there, Thank you for your feedback. We’re sorry to hear about your experience when making a claim. Our policies do require certain documentation from the rental company, as outlined in the policy terms. We understand this can be frustrating if the documents aren’t provided. We’d be happy to look into this further for you as we are not involved in the claim process directly - please feel free to contact us via the link below so we can review your case: https://reducemyexcess.co.uk/app/contact-us/ Kind regards, Chloe

Hi Kenneth, Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy and that you’ve raised a complaint. We appreciate you bringing this to our attention. As the policy was purchased online on a non-advised basis, we’re unable to see any record of a discussion with one of our agents prior to the policy being taken out. During the online application journey, you are asked a number of questions about the items you wish to insure, including whether you have any equipment valued over £2,000. Where relevant, this information is required before the purchase can be completed. We’re currently carrying out a full review of your complaint and will be in touch shortly with an update. Kind regards, Beverly

Hi Christopher, Thank you for your feedback, we are sorry to hear the Rental Company did not accept the insurance you had purchased with us. Please note, our policy insures your excess you are liable to pay the rental company in the event of damage, theft or an accident. As this is a reimbursement policy, you just need to inform the rental company you do not need their excess reimbursement waiver as you have this elsewhere. If you are then charged under your CDW excess which you have with the Rental company, you can then submit a claim with us to be reimbursed. If you would like to discuss this further, please get in touch using our Contact form online - https://reducemyexcess.co.uk/app/contact-us/ Kind Regards, Chloe