as described,good price and prompt delivery.Very happy will use again.
Отзиви за продукти
Дата на покупка: 28/07/2017
0
Споделете
MB
Michael Brain
Проверено от Feefo
8 years ago
Какво каза Michael Brain за Essential Supplies:
produced good products in a reasonable timescale
Отзиви за продукти
Дата на покупка: 28/07/2017
0
Споделете
RW
Rosanna Wood
Проверено от Feefo
8 years ago
Какво каза Rosanna Wood за Essential Supplies:
The product was of very poor quality, however they are arranging to collect it and offer a full refund.
Отзиви за продукти
Качени медийни файлове
Преглед на всички медийни файлове (2)
Дата на покупка: 21/07/2017
0
Споделете
PM
Paul McNaughton
Проверено от Feefo
8 years ago
Какво каза Paul McNaughton за Essential Supplies:
The service was good, The products not so good. The pins on the fairy lights broke on first use. The plastic used in the connectors is flimsy compared to a set a bough tlast year.
Simon James
Essential Supplies
8 years ago
Hi Paul. Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Отзиви за продукти
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic. We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.Sorry for all the inconvenience.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards
Simon James - Director