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Thank you for your kind words - much appreciated! Emerald Customer Service

Thank you very much for your comments. We try hard especially with elements of cover that are non-standard, as the bigger insurers often do not feel the need to try to accommodate. It is much appreciated when this is noted by customers.

Thank you for your wonderful comments - that is one of the nicest reviews that we have had and we are glad that we were able to help. Kind regards Emerald Customer Service

Thank you for your kind words! Emerald Customer Service

Thank you so much . That is great to hear - buildings insurance can be complex and we aim to be a good value, quality provider rather than a stripped out version of cover. It was a pleasure dealing with you. Steve Emerald Customer Service

Thank you for your review and for highlighting that your premium only increased by a single-digit amount — we’re pleased we could achieve that for you. We always aim to get customers a good deal - as was the case here. We note that the process felt more difficult than usual. As you mentioned, this was due to you being away from home at the time, which understandably created some practical challenges. As far as we are aware we were available for the several times that you and your other leaseholder called for clarifications. We always aim to make renewals as smooth as possible and are glad the final outcome worked well for you. Emerald Customer Service

Thank you! Glad we could be of help. Emerald Customer Service

Many thanks and glad that we could help! Kind regards Emerald Customer Service