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Hi there, we are extremely sorry for the inconvenience caused and it was never our intention to disappoint you. We have reviewed your booking & can see that bonus points are now been credited back to your ebookers account. You can use the points for your future booking. We can understand the level of frustration in this situation and would like to apologise for all the hassle caused, once again. Your feedback is very important for us and will definitely improve our services so that other customers should not face any difficulties while booking a reservation with us. Thanks, ^BK.

Hi there, we are sorry for the inconvenience caused and would request you to call our Customer Support Tem at 0203 788 4832 (Local rate) or 00 44 203 788 4832 (From abroad (charges apply) for immediate assistance. You can call us 24 hours a day, 7 days a week. Thanks, ^BK.

Hi there, we appreciate your feedback and would like to apologise for the inconvenience caused. We use a live system with current rates along with the availability. Since the reservation database is updated constantly, the prices are never guaranteed as they may fluctuate anytime. Occasionally it is possible that the system might take time to update the actual cost of the booking, therefore, there might be a price difference. However, the correct price might get updated on the payment page. Moreover, rates are subject to change until your reservation has been purchased and booked. We can assure you that our prices are not false :). For future reservation, if you actually get a lower rate, we do offer a price guarantee and would request you to refer to the following URL for the terms and conditions and the process to file a claim: https://www.ebookers.com/p/info-other/guarantees Thanks,^SS.