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Thanks for the great review! Really glad to hear you've had a good experience with us each time. We hope you enjoy the EV, and we look forward to working with you again in the future!

Thank you for your feedback, and we’re very sorry to hear about this issue. This is certainly not the experience we want for our customers, especially so soon after delivery, and we understand how frustrating and inconvenient this must be. Our team is already in contact with you and is working to resolve this as quickly as possible. Thank you for bringing this to our attention.

Thank you for your feedback. We’re really pleased to hear that you’ve had an excellent overall experience with DriveElectric. We’re sorry to hear there were some communication gaps and that you experienced difficulties with the finance company’s digital signature process. We understand how frustrating this must have been, and we’re glad our team were able to step in and help resolve things for you. Your feedback is really valuable, and we’ll use it to review both our internal communication and how we support customers through the finance process. Thank you again for choosing DriveElectric, and we hope you enjoy your new car!

Thank you for your feedback. We’re really glad to hear you’ve had a positive experience with DriveElectric’s Salary Sacrifice scheme, and that the team has been able to support you throughout your journey so far. We hope you enjoy your new car, and thanks again for choosing DriveElectric!

Thank you for your feedback, and we’re sorry if the insurance requirement was not communicated clearly. With salary sacrifice vehicles, the car is leased by the employer rather than the individual driver. For this reason, a fleet policy is the most appropriate insurance cover, ensuring the vehicle is insured correctly and protecting the business if a claim occurs. A fleet policy provides the right level of protection, whereas a personal policy could create complications in the event of a claim. We appreciate your feedback and will review our processes to ensure this is communicated more clearly.