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Hi Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. Many email providers have increased their security due to the conflict in Ukraine, we have put measures in place which should improve email deliverability, however sometimes they don’t get through, if you haven’t received your documents, you can always contact us on 1483 806 662 to get them resent. In terms of putting your fiancé first, currently our system automatically puts the older individual first, which we are working to resolve Thanks

Hi, Thank you very much for your feedback. You can also choose to opt-out of leaving feedback from Feefo and this should opt you out of receiving any further feedback emails from Feefo. We like to receive feedback as it helps us improve what we do and how we do it, which includes the sales process you went through, hence why we refer to it specifically in the email. However, leaving feedback is by no means mandatory and if you don't wish to leave feedback on your experience to help other customers, that is not a problem. Thanks