Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Dobies | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/dobies | Feefo

Показване на всички 9,513 прегледа

Доверен клиент

Проверено от Feefo

4 years ago

Perfectly Packaged Primulas

The plants arrived in perfect condition, were very well packaged, and I was kept informed of the delivery date and time. Extremely pleased and would highly recommend to friends and family.

Amy

Dobies

4 years ago

Thank you for your great five star review. We are pleased to hear that you are happy with all aspects of the service that you have received and the communication involved. We appreciate your comments. Kind Regards, Dobies.

James Neville

Проверено от Feefo

4 years ago

Какво каза James Neville за Dobies:

you quote two weeks delivery it was nearly a month , you sent the parcel mid-week making it stay in the depot over the weekend I am sure the plants would arrived fresher with a better courier

Emily

Dobies

4 years ago

Thank you for your review. We have made a note of your feedback regarding the delivery timeframe and the effect of dispatch later in the week and have passed this onto our management team. Thank you for taking the time to provide us with your feedback.

Доверен клиент

Проверено от Feefo

4 years ago

Great service.

Dobies service is always excellent. Their products are also pretty good although I am waiting for the Lime tree to grow!

Emily

Dobies

4 years ago

Thank you so much for your five star review. We are so happy to hear that you have recieved great service from us and enjoy our products. We cant wait to see how you Lime Tree grows.

Elaine Dixon

Проверено от Feefo

4 years ago

Какво каза Elaine Dixon за Dobies:

Will not buy from Dobies again

Ordered two clematis and two trees. The clematis were fine but the quality of trees terrible! They arrived looking dead and something you’d find in a reduced section that had not been watered or...

Прочетете повече

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with the clematis received. We apologise that the Prunus arrived in poor condition and are unlikely to survive. We have looked for communication from the email provided and unfortunately we are unable to locate any correspondence and we can only apologise for this. We have arranged for a full refund and we are sorry for any inconvenience and disappointment caused. Kind Regards, Dobies

Pamela Fawden

Проверено от Feefo

4 years ago

Какво каза Pamela Fawden за Dobies:

Plants arrived looking good not a mess

Well boxed so no problems with plants arriving a mess, plants look good only just planted so will have to wait and see how they perform

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that the plants were well packaged and they arrived in good condition, we are sure that once planted up you will be delighted with the results. Kind Regards, Dobies.

Francis Kirk

Проверено от Feefo

4 years ago

Какво каза Francis Kirk за Dobies:

Plants tipped out of pots

Plants tipped out of pots Normally no problem but this time 2 largeish (and not cheap) plants from Dobies in a box marked 'This way up' had obviously been inverted because all the soil had tipped...

Прочетете повече

Naomi

Dobies

4 years ago

I am sorry if 2 of your plants appear to have been tipped upside down during transit despite the appropriate labelling. I would have expected the plants to have been packed correctly on despatch so can only assume they were damaged during transit. If there are any problems with the plants please let us know. Your comments are appreciated and thank you for taking the time to leave your review.

Francis Kirk

4 years ago

Today received this reply: 02/11/2021 11:07 Emily (Merchant): Thank you for your feedback. We can see that the Daphne Eternal Fragrence were delivered to you on the 28th September. We hope these arrived to you in good condition as we would expect. If you have any issues with this delivery please contact our customer services team directly and they will be more than happy to resolve any issues for you. We are confident that the Daphne Pink fragrance potted plants will be a gorgeous addition to your garden. I repotted them and wait to see if they have been damaged; growth is slow right now.

Naomi

Dobies

4 years ago

I am sorry to hear of your concerns with the plants you have received and you have contacted Yodel regarding the delivery. As mentioned in our previous correspondence I would have expected the plants to have been appropriately packed so any damage may have happened during transit. At this time of year the plants will not be putting on much growth so you will need to allow some more time. If there are any problems with their development please let our customer service team know on 0333 2405933.

Kevin George

Проверено от Feefo

4 years ago

Какво каза Kevin George за Dobies:

Excellent

Excellent service

Megan

Dobies

4 years ago

Thank you for your 5 star review, we appreciate your brilliant feedback.

Rita Finlay

Проверено от Feefo

4 years ago

Какво каза Rita Finlay за Dobies:

Brilliant packaging, I knew as did the PO to take care of the plants

Certainly buy again, especially as I’ve wanted to try the “Blue Poppies” & made sure I had the right spot, containers and soil ready for them. Looking forward to seeing them bloom and fingers crossed...

Прочетете повече

Megan

Dobies

4 years ago

We really appreciate the time you have taken to leave such a brilliant review and are really pleased to hear you will be shopping with us again. We trust the Blue Poppy will give you a gorgeous show come next summer.

michael blundred

Проверено от Feefo

4 years ago

Какво каза michael blundred за Dobies:

Delayed order, no proactive communication

My order was delayed but I received no notice of this until I contacted Dobies' customer service after the expected delivery date had passed. They should have contacted me to inform me of the delay....

Прочетете повече

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that there was a delay with your order and that you were not made aware of this until you contacted us. We had some issue with our crop which did cause a delay and we can only apologise that we did not keep you informed of the delays. Kind Regards, Dobies.

Eileen Whitty

Проверено от Feefo

4 years ago

Какво каза Eileen Whitty за Dobies:

The plants arrived before expected and were well packed

Naomi

Dobies

4 years ago

Many thanks for leaving your 5 star review. I am pleased to hear the plants arrived in good time and were packed appropriately. Your comments are appreciated and thank you for taking the time to let us know.

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Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?