Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за DF Capital | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/distribution-finance-capital-ltd | Feefo

Показване на всички 7,108 прегледа

Доверен клиент

Проверено от Feefo

2 months ago

Very easy to action

First class - very easy to navigate around my account on the website

Olivia

DF Capital

2 months ago

It’s great to hear that your experience with DF Capital was so positive. Many thanks for your kind comment!

SUSAN

Проверено от Feefo

GBR

2 months ago

Какво каза SUSAN за DF Capital:

Helpful

Easy to use. Kept me in touch. Did a seamless deal on maturity of my policy.

Olivia

DF Capital

2 months ago

We are delighted to receive your kind feedback, Susan! Thank you for taking the time to leave a review.

Доверен клиент

Проверено от Feefo

2 months ago

Olivia

DF Capital

2 months ago

Thanks so much for the positive review. We’re really happy to hear you’ve had a positive experience with us.

Доверен клиент

Проверено от Feefo

2 months ago

Very Efficient

I called the phone line which was answered quickly. My call was dealt with in a very friendly and efficient manner. My request regarding my savings account was carried out quickly and accurately,

Olivia

DF Capital

2 months ago

Thank you! We pride ourselves on supporting our customers and providing you with the very best service.

Marian

Проверено от Feefo

GBR

2 months ago

Какво каза Marian за DF Capital:

Telephone access excellent.

I am not very IT literate. It was such a treat to be able to telephone DFCapital - to be able to talk to a representative without too much delay. Your representative dealt with my query in an...

Прочетете повече

Olivia

DF Capital

2 months ago

Hi Marian, thanks so much for 5 stars! Customer service is our highest priority, so it’s greatly appreciated.

Доверен клиент

Проверено от Feefo

2 months ago

Competitive savings rates

Easy to use web based service. Competitive bond rates.

Olivia

DF Capital

2 months ago

Thanks for leaving a review. It’s great to hear you found our online banking process easy.

Доверен клиент

Проверено от Feefo

2 months ago

Good but

Good, but not the best. Website is cumbersome for accessing my online accounts

Olivia

DF Capital

2 months ago

Thanks for your review. We’re sorry to hear you had some issues with accessing your online accounts. We’re always looking to improve our service, so if you would like to discuss this further, please don’t hesitate to reach out to us on 0330 094 0162 or send us a message on Online Savings and a member of our Savings Team will be happy to help.

Доверен клиент

2 months ago

1I use LastPass for managing access to my accounts. For some reason the DF Capital logon page does not support auto fill of the username or password boxes, and I always have to revert to manual entry. This is tedious and annoying – all the more so as I use many savings banks, but DF Capital is the only one which fails to load. Therefore my assumption (which I believe is reasonable) is that the problem lies with DF Capital’s website set-up, rather than with LastPass. Perhaps this might be looked into? 2The security measures in relation to access appear to be a little outmoded, as there foes not appear to be any facility so set up any two stage authentication (2 FA or 2SV) by mobile phone, either password or passkey. Something to consider for future development, perhaps? Regards Chris

Olivia

DF Capital

2 months ago

Thank you for giving us some further feedback in regards to the online platform. We really appreciate this, as insights from our customers play a vital role in helping us enhance the quality of our services. Please be assured that your comments will be forwarded to the relevant team for thorough review and consideration. Thank you for banking with us.

David

Проверено от Feefo

GBR

2 months ago

Какво каза David за DF Capital:

Good Customer Experience

Generally good level of customer service. Occasionally need to ask for clarity on some information provided, via a Senior Advisor.

Olivia

DF Capital

2 months ago

Thanks for sharing your comments, David, happy to have you on board!

Доверен клиент

Проверено от Feefo

2 months ago

Excellent

Extremely easy website to navigate. Competitive savings rates.

Olivia

DF Capital

2 months ago

We’re so happy to hear you are pleased with our new Online Savings Platform! Thanks for taking the time to leave a review.

Доверен клиент

Проверено от Feefo

2 months ago

Good customer service.

Easy to use web site, good interest rates. Recommend. Good customer service on telephone.

Olivia

DF Capital

2 months ago

Thanks for leaving a review, keeping customers happy is at the centre of what we do, so it’s great to hear your feedback.

Не сте получили покана за оставяне на отзив?

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Feefo Ecolabels

Тези значки удостоверяват, че екологичните претенции на DF Capital са ясни и точни, за да сте сигурни, че пазарувате по устойчив начин. Разработено в партньорство с Ethy.

Вижте други значки

Част от инициативата Treefo

Работим с Ecologi, за да финансираме проекти за засаждане на дървета в замяна на отзивите, събрани от DF Capital

Научете повече за Treefo

Защо да се доверявате на отзивите във Feefo?

Научете повече за Feefo

Прегледи на DF Capital

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?