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Hi Paul, Thank you for your review! We pride ourselves on ensuring our learners receive the highest standard of support, and we’re thrilled to hear that you’ve experienced this across every department during your learning journey with us. Regarding access to additional online book resources, students are encouraged to use Google Scholar, which provides a broad range of scholarly articles and references. However, we recognise the value of offering even more comprehensive support, and are currently exploring additional online resources to enhance the range of materials available to our learners. With this being high on our priority list, we aim to expand our offering very soon! Thank you again for your review, we’d be delighted to support you if you decide to continue your studies with us in the future! Many thanks, The DLC Training Team

Thank you so much for your kind words! We're thrilled to hear that your experience was fast and easy, and that Ashley was able to assist you so helpfully. We’re excited to be part of your learning journey and look forward to supporting you every step of the way. If you ever need anything, don’t hesitate to reach out! Many thanks The DLC Training Team

Thank you for taking the time to share your feedback. Please be assured we take your concerns very seriously. We’ve made two attempts to contact you directly to better understand the issues you’ve raised, but unfortunately haven’t received a response. We’d genuinely appreciate the opportunity to speak with you as we are not aware of any concerns you may have, and your tutor has received no requests for additional support from you. Please reach out to us at your earliest convenience, we’re here to help and would like to ensure your experience is resolved as positively as possible. Many thanks, The DLC Training Team

Hello, Thank you for your review! We're glad to hear that you're happy with your course. We look forward to continuing to support you throughout your learning journey! Many thanks, The DLC Training Team

Hello, Thank you for taking the time to share your thoughts. We understand that studying for a professional qualification can feel a bit text-heavy at times. However, we’d recommend taking a closer look at your institute’s content platform, ManagementDirect, which includes a great mix of resources and videos to help balance out the heavier text-based elements of the course. We’d also really encourage you to book a call with your Study Support Advisor here at DLC Training. They can talk you through the ManagementDirect platform to ensure you’re making the most of everything that the course has to offer. We look forward to continuing to support you throughout your learning journey. Many thanks, The DLC Training Team

Hello, Thank you for taking the time to share your thoughts regarding your experience to date. We’d like to provide a bit of clarity around the support available to you. Your Study Support Advisor, Bernadette, held a welcome call with you on 21st March, during which she ensured you had access to your introductory email and course information. She also confirmed your place on the group induction session scheduled for 25th March — a helpful session designed to guide you through the early stages of your studies. Unfortunately, you did not attend. We hold two induction sessions per month, and we’d strongly recommend it as a valuable way to get started. If you are unable to attend a group session, you can schedule a one-to-one at a time to suit you. Please refer back to your welcome email to book a place on an upcoming group or one-to-one session. As you mentioned, Bernadette also tried to reach out recently to see how you're getting on and whether you needed any support. She left a voicemail inviting you to get back in touch if you required assistance, as we were aware you had not attended the induction or reached out for any support. With regard to tutor support, it’s available on request whenever you need it, and this is highlighted in our CIPS brochures and by our Course Advisors. We also cover this in detail during the induction. After attending an induction, our CIPS learners receive an invitation to join a ZIPS session, hosted by their tutor as a formal welcome to their course. Tutors do not proactively contact you, as that is the responsibility of Bernadette and the other members of the support team. Instead, learners can schedule calls or sessions with their CIPS tutor for all academic support whenever required. All of this information is provided during your induction and in the communication that follows. As mentioned above, your main contact who will reach out to you is your Study Support Advisor, Bernadette. We’d recommend returning her recent voicemail at your earliest convenience so you can take full advantage of the unlimited support included in your package. Many thanks, The DLC Training Team

Hello, Thank you for your review! We're glad to hear you have found the support you have received helpful and consistent. We appreciate your feedback and look forward to continuing to support you on your learning journey. Many thanks, The DLC Training Team