Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of…
Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of bank next day,
Доверен клиент
12 years ago
Only dealt with over phone - prefer internet booking
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your helpful feedback.
We do need to take monies immediately to secure your holiday. This is not for our benefit as we do not receive commission until much later.
I understand that you received the paperwork on Thursday which was sent out first class on Wednesday. We do not send out paperwork immediately as we triple check everything to make sure it is correct. The ladies in administration have been working flat out to get the documents out as soon as possible but have been a little behind.
What we can learn from this is that we need to be telling our customers when the payment will come out and when the documents will be sent out so they are not left wondering when they will arrive as has happened in your case.
Thanks again for taking the time to tell us where we can improve.
I hope you have a lovely holiday.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
As this was my first time booking a holiday for a disabled traveler it was…
As this was my first time booking a holiday for a disabled traveler it was a daunting experience, however I needn't have worried. Beth Harvey was extremely helpful and even had answers to some...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback and encouragement. I will pass on your comments to Beth.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
A representative named Sue dealt with my enquirie regarding a holiday to Blackpool. She went all…
A representative named Sue dealt with my enquirie regarding a holiday to Blackpool. She went all out to help me. Even when I thought there was nothing she could do to help me and my family, she came...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Fantastic. Great to hear we are doing a good job.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
the customer service I received was brilliant, the lady I dealt with went the extra…
the customer service I received was brilliant, the lady I dealt with went the extra mile
to ensure we had everything laid on for us. She laised with the hotel and organised
a recliner chair for my...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
That's so good to hear. Our work becomes very rewarding when we hear comments like yours. Thank you for taking the time to tell us.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
very very helpfull and. vrry nice people.... **
very very helpfull and. vrry nice people.... **
DisabledHolidays.com
DisabledHolidays.com
12 years ago
So glad we could help you. Thank you for your business.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
very helpful staff
very helpful staff
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
The company and the reps were really helpful and supportive in the process of me…
The company and the reps were really helpful and supportive in the process of me making the booking. Would definitely use the service again.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
That's great to hear. Our staff are very encouraged by your comments.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
Found Kay the representative to be very helpful from the start and continued to be.…
Found Kay the representative to be very helpful from the start and continued to be. Would recommend.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your encouragement. I will pass on your comments to her.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
The service I received was very good. They listened to all my requirements and got…
The service I received was very good. They listened to all my requirements and got back to me promptly. I was very pleased with the service.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Excellent. Thank you for letting us know.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
the girls I spoke to were very helpful.If the holiday is as good as the…
the girls I spoke to were very helpful.If the holiday is as good as the service it will be be excellent
rob
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you. we hope you have a wonderful time.
Kind regards,
Paul Nadin
Managing Director
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
