The staff were helpful and polite although nobody could give us any information on our…
The staff were helpful and polite although nobody could give us any information on our allocated cabiin ie we requested an aft balcony cabin and as of yet we do not know where on board we are...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. I understand Rachel has been in touch with you to answer all of your questions, so I'll simply say congratulations on your anniversary and I hope you have a wonderful cruise!
Kind regards,
Jonathan Carter
0
Споделете
Доверен клиент
12 years ago
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year,…
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year, I emailed the Princess Cruises to ask for a wheelchair on our holiday, booked on Emerald Princess, 14/10/14,...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. Could I ask you to give us a call so we can help with the hire of your wheelchair? Our number is 0800 993 0796.
Kind regards,
Jonathan Carter
0
Споделете
Доверен клиент
12 years ago
Lovely staff great service and good price.
Lovely staff great service and good price.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
And lovely customers too!!! Thanks for the encouragement.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
Natalie Lucy was extremely helpful and it was a pleasure doing business with her. Thank…
Natalie Lucy was extremely helpful and it was a pleasure doing business with her. Thank you!
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. Natalie is a star! I will pass on your comments.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
tI spoke to a coupe of ladies both were extremely helpful. Sam in particular spent…
tI spoke to a coupe of ladies both were extremely helpful. Sam in particular spent a lot of time researching for us. We are off on Saturday and the accommodation looks great
we just need good...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Excellent. So glad we did a good job. I hope you had a lovely time away.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
The help we had from your company was excellent. As there was no property on…
The help we had from your company was excellent. As there was no property on your books which suited the location and our special requirements your staff spent time to find what we needed with...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Brilliant. So good to hear that. Abbey is very resourceful!
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of…
Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of bank next day,
Доверен клиент
12 years ago
Only dealt with over phone - prefer internet booking
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your helpful feedback.
We do need to take monies immediately to secure your holiday. This is not for our benefit as we do not receive commission until much later.
I understand that you received the paperwork on Thursday which was sent out first class on Wednesday. We do not send out paperwork immediately as we triple check everything to make sure it is correct. The ladies in administration have been working flat out to get the documents out as soon as possible but have been a little behind.
What we can learn from this is that we need to be telling our customers when the payment will come out and when the documents will be sent out so they are not left wondering when they will arrive as has happened in your case.
Thanks again for taking the time to tell us where we can improve.
I hope you have a lovely holiday.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
As this was my first time booking a holiday for a disabled traveler it was…
As this was my first time booking a holiday for a disabled traveler it was a daunting experience, however I needn't have worried. Beth Harvey was extremely helpful and even had answers to some...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback and encouragement. I will pass on your comments to Beth.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
A representative named Sue dealt with my enquirie regarding a holiday to Blackpool. She went all…
A representative named Sue dealt with my enquirie regarding a holiday to Blackpool. She went all out to help me. Even when I thought there was nothing she could do to help me and my family, she came...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Fantastic. Great to hear we are doing a good job.
Kind regards,
Paul Nadin
Managing Director
0
Споделете
Доверен клиент
12 years ago
the customer service I received was brilliant, the lady I dealt with went the extra…
the customer service I received was brilliant, the lady I dealt with went the extra mile
to ensure we had everything laid on for us. She laised with the hotel and organised
a recliner chair for my...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's so good to hear. Our work becomes very rewarding when we hear comments like yours. Thank you for taking the time to tell us.
Kind regards,
Paul Nadin
Managing Director
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
