GOOD SERVICE BUT WAS PUT ON HOLD (NOT) TO HAVE A GIRLIE CHAT FOR 5…
GOOD SERVICE BUT WAS PUT ON HOLD (NOT) TO HAVE A GIRLIE CHAT FOR 5 MINS..... NO GOOD AT ALL!!
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I've spoken to the member of staff in question and understand that you were put on hold whilst they asked a colleague a question about your booking. We have a lot of people in the office so it's possible you overheard a different conversation taking place!
I'm sorry you feel you waited too long - some people prefer to wait on the phone, others prefer for us to end the call and for us to call back when we have an answer - perhaps the choice should have been offered to you - I'll discuss that with the team.
Nevertheless I trust that Kay has booked you a fantastic cruise and hope you have a great time!
Kind regards,
Jonathan Carter
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11 years ago
The staff I spoke to were polite and helpful. When booking my holiday Abbey was…
The staff I spoke to were polite and helpful. When booking my holiday Abbey was very thorough to my daughters needs. Very happy now looking forward to our family holiday July 2015
DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's lovely to hear, I'll let Abbey know. Hope you all have a great time, it'll be here before you know it!
Kind regards,
Jonathan Carter
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11 years ago
clients and staff enjoyed the holiday, the only issue was they found the caravan to…
clients and staff enjoyed the holiday, the only issue was they found the caravan to be too small and 2 staff had to sleep in the lounge. clients beds seems uncomfortable. apart from that it was a...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Glad to hear everyone enjoyed the holiday - I'll pass your comments regarding the size of accommodation and comfort of beds to our team to monitor, we haven't had any similar comments but we'll keep an eye on it.
Kind regards,
Jonathan Carter
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11 years ago
As on previous occasions I have found the service excellent, though I resent having to…
As on previous occasions I have found the service excellent, though I resent having to buy insurance for £10 million of medical treatment when I am not leaving the UK.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Fantastic to hear you thought our service was excellent. I think your comment about insurance probably applies to most travel insurance, though it isn't compulsory to take out if you don't feel you need it.
Kind regards,
Jonathan Carter
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11 years ago
The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair.…
The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair. Tarmac would be a lot better.
Facilities in the lodge are very good. The staff are helpful and friendly.
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11 years ago
Service was excellent just what we needed.
Service was excellent just what we needed.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Great news, hope you all enjoyed your break!
Kind regards,
Jonathan Carter
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11 years ago
I rang six times in the first instance and was told someone would ring me back…
I rang six times in the first instance and was told someone would ring me back with holidays. This never happened. I Rang and complained and was then sorted out with a holiday. The paper work arrived...
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11 years ago
Excellent service from start to finish. Couldn't have been more helpful. Would definitely use them…
Excellent service from start to finish. Couldn't have been more helpful. Would definitely use them again.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
What a wonderful review! I'll pass your comments to Abbey too, she'll be delighted.
Kind regards,
Jonathan Carter
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11 years ago
Hotel,staff and spa very good, however what spoilt the holiday was the very slow service…
Hotel,staff and spa very good, however what spoilt the holiday was the very slow service for the evening dinner. We arrived on the monday 27th, our meal was for 7.15pm but were asked to be in the...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm glad to hear you enjoyed the hotel - were you able to raise your concerns about the delays with meals with the staff whilst you were there?
Kind regards,
Jonathan Carter
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11 years ago
Disabled Holiday Directory were excellent. They worked hard to find the best holiday deal within…
Disabled Holiday Directory were excellent. They worked hard to find the best holiday deal within my budget. The member of staff Tracy was very courteous, polite and went to great lengths to find a...
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
