The standard insurance and the customer care is good. I had to purchase additional insurance for a medical condition and I found purchasing this ok but as for customer care I found it lacking. I rang...
Complicated and underhand methods to purchase insurance when declaring and injury. Paid a supplement then had to take out an additional more expensive standard package because I'd declared. This was...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
I am sorry that you feel as though the process for the declaration of your medical conditions is a complicated one.
If you choose to purchase additional cover for medical conditions, we have a Medical Screening department available to go through this process as efficiently as possible with you and issue you with an additional top up policy to your stand-alone travel insurance.
You can be absolutely sure that should you need to make any claim our claims handlers will provide you with an extremely professional service.
I apologise for any inconvenience that may have been caused.
Carl
Доверен клиент
10 years ago
So I write my comments in may and get a reply in August which do not address the complaint that I wasn't allowed to purchase the insurance package I wanted despite already paying the supplement. Pretty poor customer service here Debenhams.
Доверен клиент
10 years ago
I get a reply in August from a complaint made in May which doesn't address my feedback. Very poor customer service Debenhams
Thank you very much for your positive comments Sonya! Your free Debenhams gift card will be sent to you via email within 60 working days from the date of purchase.
Carl
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
