Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за The Cumberland | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/cumberland-building-society | Feefo

Показване на всички 12,492 прегледа

Customer

7 years ago

Дата на покупка: 16/06/2017

Какво каза Customer за The Cumberland:

The Cumberland listens to me, talks face to face and I feel I am in safe hands with y money and mortgage. Service is always friendly and efficient. You excel compared to other banks because you care....

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Bob

The Cumberland

7 years ago

Hello Mr Wilkinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your really kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Дата на покупка: 01/03/2017

Какво каза Customer за The Cumberland:

Generally ok until I opened this account then I got a letter accusing me of not putting enough into my account on a particular month when in fact I had.

Bob

The Cumberland

7 years ago

Hello Mr Watt

Thank you for taking the time to leave your feedback, and I’m sorry to hear that your experience with our current account wasn’t to the standard you rightly expected. We're always appreciative of feedback that allows us to identify ways in which we can improve the service that we provide.

With respect to your specific example, I have asked a member of our Customer Service team to write to you to apologise for and to explain what happened, and the action taken to address.

In the meantime, may I again thank you for bringing this to our attention.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 13/04/2017

The on-line service is good. It's even better now that transfers to/from savings accounts and the current account can be made online.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. I'm especially pleased to hear that you are pleased with the recent improvements we've made to our Internet Banking system.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Дата на покупка: 20/02/2017

Какво каза Customer за The Cumberland:

Cannot fault it in any way.

Good customer service delivered by local people for local people

Bob

The Cumberland

7 years ago

Hello Mr Ferris

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 03/05/2017

Would reccomend. The service is personal and efficient. Dealing with real people is rare these days. No fees for foreign transactions is great if you travel.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 11/04/2017

Painless to set up the account and have had no problems in the 7 months (or so) that I've been a customer. Would recommend. Only thing I would add is that the "Faster Payments" service is not as a...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. As such I've passed on your comments about our faster payments service to the management team responsible for monitoring this service, so that this is considered when we next review how frequently payments are processed.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Дата на покупка: 23/01/2017

Какво каза Customer за The Cumberland:

Excellent service all the time. Helpful and friendly staff

Bob

The Cumberland

7 years ago

Hello Mr Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and in particular that you find our staff so helpful and friendly. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

Cockermouth

7 years ago

Дата на покупка: 10/04/2017

Какво каза Customer за The Cumberland:

Pleased you are here in Cockermouth

I like having the branch to walk into and speak to a human and I like having the internet ability to do some things away from the branch without needing to talk directly.

Bob

The Cumberland

7 years ago

Hello Mrs Hannah

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Дата на покупка: 05/04/2017

Какво каза Customer за The Cumberland:

excellent friendly staff

Always friendly and knowledgeable.

Bob

The Cumberland

7 years ago

Hello Mr Knowles

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Дата на покупка: 04/04/2017

Какво каза Customer за The Cumberland:

Outstanding

The Cumberland are always true fly and extremely helpful. They advise you based on what's best for you and not what product they want to sell. Their banking is also very helpful and they go out of...

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Bob

The Cumberland

7 years ago

Hello Miss Hetherington

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Не сте получили покана за оставяне на отзив?

Относно The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Защо да се доверявате на отзивите във Feefo?

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Прегледи на The Cumberland

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?