Прегледи на Charles Tyrwhitt

Thank you for your feedback. I am sorry to hear of your disappointment with your recent order. Please be assured that all our garments are brand new and are expected to arrive in exceptional condition. It is possible that the shirt you received was damaged in transit, and I sincerely apologise for this. As you selected the “Point Collar” style for your shirts, this collar is not designed to accommodate collar stays, so these were not included. I am sorry for any confusion this may have caused. Regarding the cancelled item, we do not charge your card until an item is dispatched, so you have only been charged for the item that was sent to you. We have also sent you an email with further details to ensure everything is clear. We hope you will consider ordering from us again so we have the opportunity to restore your confidence in our products and service.

Thank you for your feedback. I am sorry to hear that your exchange was not as straightforward as it should have been and that you were unhappy with the time taken to process your request. Having checked our returns portal, I can see that your parcel was posted with USPS on 24th August and your exchange was generated promptly on 25th August, following your contact with us. Our standard timeframe is 2–3 business days from the date a return is posted, so we were pleased to be able to process your exchange the following day. Please be assured that if you do not have the full product code, you can simply enter the item, fit and size required in the relevant section of our returns portal. I can confirm that your exchange items were delivered yesterday, and I hope you are now enjoying your new shirts.

Thank you for taking the time to share your review. I am very sorry that you have not received your order and sincerely apologize for the inconvenience caused. Having looked into this, I can see that the original order was placed with a different delivery address. After you contacted us on 15th August, we replied to confirm that, as the order was already being processed, we were unable to amend the address. We also confirmed that a replacement would be sent to the correct address once the original order had dispatched. Unfortunately, the replacement was not sent as promised, which is not the level of service we aim to provide. I have passed feedback to the relevant team to help prevent this happening again. Your order has now been replaced and is due to arrive on or before 8th September. Thank you for your patience, and please accept my sincere apologies for letting you down. I hope you enjoy your shirt when it arrives and that we can restore your confidence in our service.