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It's certainly unfortunate to see that your husband's new shirts are a touch short in terms of sleeve length, and we're sorry that you had some trouble understanding how best to measure the sleeve lengths on a formal shirt. Should you have any concerns such as this, or need advice prior to ordering, our Customer Service Team are happy to provide assistance and share their expertise with you. They are available through live chat, telephone or email every day. While altered/customised shirts are indeed non-returnable (unless faulty), as made clear when alterations are requested, we'll be in touch to see if we can offer some assistance with regards to an exchange.

We're really pleased to see you have always received excellent service from us when ordering for your family, with the orders arriving safely and quickly. It's lovely that you purchase gifts from Charles Tyrwhitt to share with loved ones, and we look forward to you placing many more orders with us in the future.

It's such a delight to see that your husband has been so pleased with his gift, and thank you for choosing Charles Tyrwhitt for his birthday surprise. We hope you'll both be customers of ours now for many years to come, enjoying the quality our products provide.

Many thanks for the kind words and we're very pleased to see you have had another great experience with us. We'll always be here offering the very best service for our customers, and hope you'll be with us for years to come.