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For the first time I had to put in a claim and I found a few things that were not efficient. When you phone after the claim has gone in you speak to someone in the call centre, so every time you...

tried to make a claim...& was told I was insured for NEXT year...not this year......& was not covered

Ridiculous that I had to submit a complaint to actually get listened to. I've had multiple claims in the past and never had a single issue, but this was just a really ****** experience

Easy to deal with - pleasant, helpful lady

Simple, efficient claim with no hassle, as it should be!

bad service , they dragged it out as long as they could

Great customer care. Handled my claim with no issues whatsoever. Thank you!

The claim procesess was quite lengthy and painful

quick refund

Extremely disappointed .We missed a flight from Rome to london due to a fire putting down all the computers. Had to spend aprox 1599 euros for the two of us to replace the tickets not used. Yes we...