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Thank you for your review. Looking at your records, regrettably, the incident you have reported was not covered under your policy. For future reference, for disruptions caused by catastrophes not known at the time of purchasing the policy or booking a trip (whichever is later), we recommend that you also take the additional Travel Disruption Cover, as highlighted on your welcome email.

Thank you for reviewing our services, we’ll pass your feedback onto our agent to let them know you are happy with the service they provided. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers. As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our Plus Accounts to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our Plus Accounts are about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include: Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc). Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a family. Up to 20% off any insurance you take directly from us. Already a member? We hope you are enjoying the Plus benefits and, we wanted to remind you that you can invite friends to the Plus Accounts, they will get 15% off any policy they buy from us and, immediate access to the Plus benefits! You can access the Plus account at https://www.coverforyou.com/club/