The service on the floor by the sales people was really excellent but when we sorted payment out we had someone who did not know what she was doing and actually had to ring us back as they had not...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We have looked into your order and can only apologise for the issue you experienced when paying for your order and hope you are happy with your sofas.
Отзиви за продукти
Дата на покупка: 30/12/2012
0
Споделете
Доверен клиент
Проверено от Feefo
13 years ago
Really excellent service from beginning to end. Perfect.
Sales not that impressed. Desk paid at excellent. Customer service poor. Manager pleased with in customer service after having poor service from customer service team. Fitter Alan professional and...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry you did not receive the standard of service expected from our customer service department but are glad to hear that you were pleased with the fitter and the repair team.
Also, your replacement mirror is being inspected before we arrange delivery for you so that you do not have the same issues again.
If you have any further issues in the meantime please do not hesitate to contact us on 0121 665 2000
We received our suite in abysmal weather, we were expecting a call to say they couldn't deliver because of the conditions. They delivered, protecting the carpet using large covers. Good friendly...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your review.
We're pleased to see we were able to help you after the inconvenience experienced with another company. We hope you continue to enjoy your new suite and look forward to seeing you again in the future.
Firstly the chair we originally ordered could not be supplied in the colour and pattern we were promised. When the sofas arrived they were the wrong colour, however this was a blessing in disguise as...
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Доверен клиент
13 years ago
They have very poor knowledge of the products they sell!!
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We can only apologise that the chair you ordered could not be supplied in the fabric you required and that your sofas were supplied in the wrong colour. We have been unable to discover a reason for this.
We are however glad that the sofas suit your room and that you are pleased with them.
A big thank you to the delivery men. They had a hard job getting the large sofa through the living room door because of small hall. They could of given up & returned the furniture to the store but...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're glad to see you were so pleased with our delivery team's high level of service, and that they helped ensure you were able to enjoy your new furniture straight away. We hope to see you in store again soon.
Отзиви за продукти
Дата на покупка: 08/11/2012
0
Споделете
Доверен клиент
Проверено от Feefo
13 years ago
Delivery date estimate was easily met.
Отзиви за продукти
Дата на покупка: 25/10/2012
0
Споделете
Доверен клиент
Проверено от Feefo
13 years ago
service was very good, salesman tried his best to assist
at present in dispute with company over their products not satisfactory. still awaiting decision as original offer of a re selection process i would be charged the sum of £500.00 jsut to return the...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to give us feedback.
We acknowledge you are not entirely satisfied with your purchase, unfortunately, we are unable to offer you a full credit to enable you to reselect to something else as the furniture is no longer new and can not therefore be reallocated.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
