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I am sorry to hear you have been so unhappy with the service you have received. Without knowing specifically what you found dissapointing it is difficult for me to comment but having reviewed your file, I note that your case was settled within 4 months and you were happy with the settlement amount. I would welcome a discussion with you as we take all feedback very seriously and strive to improve our service. My telephone number is 0121 374 2309. Thank you.

Thank you for taking the time to leave such positive feedback. Please recommend us to your family and friends! I wish you all the best for the future.

Thank you for taking the time to leave feedback about the service you have received. I am sorry to hear you have been so dissapointed. I have reviewed your case and note that whilst liability was admitted, you moved to Canada shortly after the accident. Some firms would  have closed your file but we continued to represent you and arranged for experts to examine you abroad, which was difficult to arrange and was very expensive. This was done to ensure you received the maximum compensation you were entitled to. I cannot trace you advising your Solicitor that you could not get in contact with her and this may have been due to the time zone and not due to your Solicitor. However, we do take all feedback very seriously and I will pass this on to your Solicitor with a view to improving the service we provide. I understand that you were happy with your compensation and I wish you all the best for the future. 

Thank you for taking the time to leave such positive feedback. Please recommend us to your family and friends! I wish you all the best for the future.

Thank you for taking the time to leave feedback. I am sorry to hear you experienced some issues and I will look into those closely. We take all feedback very seriously and strive to improve the service we provide. I wish you all the best for the future.

Thank you for taking the time to leave such positive feedback. Please recommend us to your family and friends! I wish you all the best for the future.

Thank you for taking the time to leave such positive feedback. I am so glad you were happy with the service. We really pride ourselves on supporting clients. I wish you all the best for the future.

Thank you for taking the time to leave such positive feedback. We pride ourselves on offering a service to clients which is efficient and that clients are communicated with regularly. I will ensure your feedback is passed back to the person who handled your claim. I wish you all the best for the future.