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Thank you for taking the time to provide us with your feedback. We take any concerns raised very seriously. Having reviewed your file, I note that the Defendant was initially not prepared to put forward an offer to settle your claim but that we pursued your claim and issued proceedings on your behalf which then prompted the Defendant to make an offer to settle your claim. I note that you were advised to reject that offer and put forward a counter offer which resulted in you receiving a higher level of compensation than first offered by the Defendant. I wish you all the best for the future.

Thank you for taking the time to provide feedback as to the service you received. We take all feedback very seriously. Having reviewed your file, I note that the value of your claim actually increased after waiting to see how your symptoms settled and undergoing a further medical examination. I note that you accepted the Defendant's first offer to settle your claim and I cannot trace you advising the fee earner that you were unhappy with the outcome of the case or the offer of settlement. I do understand that you may find a change in fee earner disconcerting but am confident this would not have altered the outcome of your claim. I wish you all the best for the future and thank you for instructing Claim Today Solicitors.