If you purchase anything from this company and you live in the US, the cost is outrageous to return and is double the price of what the item cost.
Company does not offer free return shipping and was...
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Ian
Chapeau!
2 years ago
We appreciate you taking the time to share your feedback with us. We're sorry to hear that you were not satisfied with the pocket sizing on our jerseys and the inconvenience you experienced with the return process.
While we understand that the cost of returns can be frustrating, we'd like to clarify that we openly communicate our return policies on our website. It's important to highlight that in our efforts to ship to locations like the US, the shipping cost is often significantly higher than what customers pay. As a result, we absorb a portion of these shipping expenses to make our products more affordable and accessible to our customers. Unfortunately, offering free return shipping outside of the UK/Europe can be challenging for us, as we strive to maintain the quality and affordability of our products.
Regarding the concern about the pockets on our jerseys, we want to assure you that our products undergo thorough testing by both customers and our dedicated staff at Chapeau! We have found the pockets to be perfectly adequate for carrying cycling essentials such as tools, fuel, and even an extra layer. The design is carefully crafted to meet the practical needs of cyclists, and we have not encountered any issues in terms of pocket size before.
We understand that individual preferences may vary, and we genuinely value your input. We're constantly working to improve our products and services, and your feedback helps us in this process.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at info@chapeau.cc.
Regards
Ian
The delivery, return and refunds was excellent .
This is my second purchase and both are great products I like the idea of the crash replacement.( Hope I don't need it )
Items were delivered rapidly and on time. The jacket is not 'boil in the bag' as some breathable/waterproof jackets Ive purchased before. Kept my undergarments dry during 2 lengthy downpours. Also...
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
