Chain snapped within two days! They asked for photos and claimed it had been pulled causing the chain to snap. There was zero elongation where the chain snapped and it broke right on the clasp. ...
Прочетете повече
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I checked your customer journey with our company and I can confirm your order was fulfilled within the promised time. You contacted us 30 days after your purchase to report the problem and you received a response within 24 hours from contacting our team.
I reviewed the photos sent when you first reported the breakage. The link was broken not at the clasp but on the chain. Although it was close to the clasp (about half inch), the part which was broken was the link. The close up photo provided showed the damage to the metal which could only have been caused by accidental pull.
We do what we can to help everyone however I would not be able to argue a manufacturing fault with factory for a chain damaged by pulling force. We suggested you to seek a local jeweller for repair because the cost of postage alone would be higher than the cost of the repair itsef.
If you don't want to repair your necklace, we can offer an over the market price for the weight of your existing jewellery as a credit towards a new purchase.
If the above option works for you, please don't hesitate to contact our customer services team.
With Regards
Carolina
Chains of Gold
Отзиви за продукти
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I just rev
Дата на покупка: 16/06/2020
0
Споделете
DD
Donna Dean
Проверено от Feefo
5 years ago
Какво каза Donna Dean за Chains of Gold:
My mum just loved it good quality and a great price thank you
Excellent superfast delivery. Brilliant quality I have purchased 3 necklaces so far and very happy with all of them.. Will definitely be using them in future beautifully made.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
