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Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how disappointing this situation must have been, especially when it didn’t feel fairly balanced. We’re also sorry that our previous communication didn’t come across as as apologetic or helpful as it should have we appreciate you highlighting this. To confirm, once a return is processed, the refund issued reflects our returns policy, where original shipping charges are non-refundable and any applicable deductions are applied accordingly. We understand this can feel frustrating, particularly when the item isn’t suitable, and we sincerely apologise for any disappointment caused. Best wishes, Curvky Kate

Hi there, Thank you for your feedback. We're sorry your order took a little longer to arrive than expected, but we're delighted to hear it was worth the wait and that your new bra makes you feel comfortable and confident. We hope you continue to enjoy your purchase! Best wishes, The Curvy Kate Team