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Hi Chung Lee, Your feedback on our claims service is critical to us. Please allow us some time to check with our team internally on your feedback, and we will get back to you shortly on the investigation. If you have any further enquiries about your claim, please call us 6221 2199 (Claims hotline) or email claims@budgetdirect.com.sg. Many thanks for your patience, Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

Hi Chung Lee, Thank you for your patience. We have reviewed the matter and, based on the circumstances of the incident, it was handled as an accident rather than a vehicle breakdown. Our Claims team subsequently contacted you to explain the applicable reporting requirements and the coverage for the towing charges. We understand your concerns regarding the towing charges. While we are unable to share further details of the case publicly, please be assured that the matter was reviewed based on the applicable policy and claims requirements. We nevertheless acknowledge your feedback regarding the service experience during your initial call, including the time taken to handle your request and the communication provided. Your feedback has been shared with the relevant team for their review and service improvement. Thank you for taking the time to bring this to our attention. If you need any further assistance, please call us 6221 2199 (Claims hotline) or email claims@budgetdirect.com.sg. Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg