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Hi there

Thanks for choosing to become a Budget Direct Insurance customer.

Our goal is to for all our customers to receive 5-star service; would you be able to offer some insights or constructive feedback on where we could improve? Understanding from your perspective where we did not meet your expectations would be very useful as we look to continually improve and enhance our service. 

Please feel free to call Rose, who leads our Customer Care team or email your ideas to us at suggestions@budgetdirect.com.sg. 

Yours sincerely

Geoffrey
Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Thank you for your feedback. At Budget Direct Insurance, we ask questions around the profile of the car, how the car is being used and who uses the car to ensure customers get the best price that is customised to their needs. Most insurers do require customers to update them if things change (materially) during the term of the policy. Please rest assured that we review each and every claim to the merits of its case and the underwriting requirement of naming household members is not a “gimmick” to find ways to decline a claim.

We understand you spoke with our Customer Care executive and hope you are happy with our clarification around the naming of household members. Thank you for insuring with us!