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Thank you for taking the time to share such a thoughtful review. We are delighted to hear that your experience with Vanessa helped give you confidence throughout the equity release process. We understand that taking this step can feel daunting, particularly when there are so many misconceptions and concerns surrounding equity release, so it is wonderful to know that Vanessa was able to provide the reassurance, clear guidance and support you needed. Your comments about her professionalism, knowledge and ability to explain everything clearly mean a great deal. We are especially pleased that she was always available to answer your questions and help put your mind at ease from start to finish. Providing caring, personal support throughout the journey is something we value greatly. Thank you also for recommending Bower so highly and for placing your trust in us. We are delighted that you have your funds and that the process has been such a positive experience for you. We remain available should you require any assistance in the future. Kind regards Sharon Lewis Head of Customer Services

Dear Mr & Mrs Creighton Thank you for taking the time to share your review. It is great to hear that Patrick McCarry provided such an excellent experience for you. Being easily contactable and maintaining a high level of professionalism are so important, and your feedback shows how much that made a difference throughout your journey. We truly appreciate your kind words and will be sure to pass them on to Patrick and we remain available and ready to support you whenever needed. Kind regards Sharon Lewis Head of Customer Services

Dear Mrs & Mr Cox Thank you for taking the time to share such a thoughtful review.It is wonderful to hear how well Andy O Connor supported you throughout the process. Taking the time to explain everything clearly and ensuring you felt comfortable and informed is so important, and your comments show how much that meant. We are especially pleased that Andy adapted everything to suit your needs, while also setting out both positives and negatives in a clear and balanced way. Your mention of the quick responses, the ease of getting in touch, and never feeling rushed really highlights the level of care and attention we always aim to provide. Thank you again for your kind feedback, it is greatly appreciated and will mean a lot to Andy and the wider team. Please do not hesitate to contact us if we can help further. Kind regards Sharon Lewis Head of Customer Services

Thank you for taking the time to share your review. It is lovely to hear how pleased you were with the service provided by Brett. Taking the time to go through the paperwork carefully and ensuring everything was explained clearly, without any sense of rush, is such an important part of the process and we are so glad this made you feel comfortable and informed. It is also great to hear that the solicitors and Bower with Brett delivered a great service and that everything ran smoothly from the comfort of your own home. Making the process as simple and convenient as possible is something we always aim to achieve, so your feedback is very much appreciated. Your recommendation means a great deal to us and to Brett in particular, and he and the team are always here to support you. Kind regards Sharon Lewis Head of Customer Services

Thank you for taking the time to share such a thoughtful review. It is wonderful to hear how well supported you felt throughout your journey with us. Steve Eddolls and Tracy Wheeler will be so pleased to know that their patience, clear explanations, and personal approach made a real difference. Taking the time to understand your position and ensuring there was no pressure are at the heart of how we aim to work, so it is very reassuring to see this reflected in your experience. Your recommendation to others considering equity release is greatly appreciated and means a great deal to the whole team. We are always here to support you whenever needed. Kind regards Sharon Lewis Head of Customer Service

Thank you for taking the time to share your review. We are delighted to hear that you found our service met your expectations, and that everything was explained in a clear and easy way. Being able to stay in touch and reach us when needed is so important, so it is great to know you felt supported throughout. We truly appreciate your kind words and for choosing us to support you. Kind regards Sharon Lewis Head of Customer Services

Thank you for taking the time to share your review. We are very pleased to hear that you found the service professional, friendly and efficient. It is especially good to know that Paul took the time to explain everything clearly and helped to put your minds at ease. Paul will be delighted to know that his approach made a positive difference and that you felt supported from start to finish. We truly appreciate your kind feedback and the trust you placed in us. Please do not hesitate to contact us if we can help further. Kind regards Sharon Lewis Head of Customer Services

Thank you for taking the time to share your review. We are so pleased to hear that Andrew was friendly and helpful throughout your journey and right through to completion. Andrew will be delighted to read your kind words and know that his care and dedication made a positive difference. We truly appreciate you choosing us and placing your trust in our team. We are always here to support you should you need any further assistance. Kind regards Sharon Lewis Head of Customer Services

Thank you for your your time in writing your review. Your recommendation means a great deal to us and reflects our commitment to providing professional and attentive support. If you ever need us, we are always here to help.Kind regards Sharon Lewis Head of Customer Services