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Thankyou for your comments. I am very sorry if you were misinformed about the locations in which we operate. We operate in 13 sites on the UK mainland, at one site in Dublin (where you purchased your tickets), and at one site in Copenhagen. We are very much UK based, therefore with two sites outside of the UK. You will, however, see that we have a number of Non-UK winners due the very international nature of the passenger traffic through the airports. I hope this clarifies, and please accept my apologies if you were led to believe otherwise. Please do not hesitate to contact us on info@botb.com or +44 207 3718866 if we can be of any further assistance. Kind regards, Rupert Garton

We understand that you should not have to spend more than you are comfortable with and that you should be free to make your own decision. Your feedback is greatly appreciated and will be discussed with the member of staff concerned. Please do not hesitate to contact us on info@botb.com or +44 207 3718866 if we can be of any further assistance. Kind regards, Rupert Garton

We are always looking at ways to reward our most loyal players. I like your idea of an 'exclusive' competition open to players that have played in consecutive months. Rewarding loyalty make is good common sense and good for business. We do love you and I'm very sorry we have not made it clear enough... Watch this space... Kind regards, Rupert Garton

Many thanks for the positive feedback, much appreciated and I will pass on to the team. The website will be flash free by the beginning of next month so will be fully apple compatible! Sorry it has taken a while coming. Kind regards William Hindmarch