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Hi Vinny, Thanks for your review of our service. Our system will always despatch the next game as soon as possible and the approximate wait times are there as a useful guide for you to have an idea of how quickly each game can be despatched to you. In the unlikely event the game is not despatched within the displayed approximate wait time we are always on hand to investigate and help you get the next game sent out as quickly as we can! Any day that you are waiting we will award payback points which you can use towards bonus games, free rental months and discount on purchases! If there is anything else we can assist you with please do not hesitate to ask Thanks Boomerang

Hi, Thanks for your review of our service. We always look to get the games to you as soon as we possibly can so im sorry to hear that you experienced a delay. I have taken a look at your account for you and I can confirm the first available copy of the game you have on rent was despatched to you. Unfortunately on the date you had signed up we had sent out copies to our customers as we despatch each new game the day before release. We do this as we aim to have the new release game arrive with our customers as close to release day as possible. We offer a 100% free 21 day trial of the service where you can select from 100's of games and give the service a try before you start your monthly subscription, however, we reserve new release titles for our live Unlimited and Priority members to give them the best possible service for the subscription. Your account was set live straight away when you added a new title to your list. The first payment was then processed which gave you immediate access to every game in our library including new release titles which is why the new game was then posted to you. If you have any further questions about the service or need any assistance at all please do not hesitate to contact us. Thanks Boomerang