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Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that, despite the mix‑up with the venue, everything was handled smoothly and that our team were able to arrange an alternative appointment for you the same day. It’s great to know that you experienced brilliant customer care and that you’re pleased with the format of your results booklet. Your kind comments are truly appreciated. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We really appreciate your suggestion. We understand the potential benefit of results being shared directly with your GP, as it could support follow‑up and ensure nothing is overlooked. At present, we do not automatically send reports to GP practices due to data protection and confidentiality requirements, meaning results remain securely with the customer to share as they choose. That said, you can download your report as a PDF from your online dashboard and forward it directly to your GP if you wish. This allows you to control how and when your personal health information is shared. Your feedback is very valuable and will be shared with our teams as we continue to review ways to improve our service. If you have any questions or need any support accessing or sharing your results, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We’re pleased to hear that you were satisfied with your appointment and that you found the staff polite. We understand your comments about your blood pressure being affected by the difficulty in finding the room, as situations like this can naturally cause stress. We’re also really pleased to hear that you’ve already started making positive changes to your diet following your results, and it’s great that the assessment has helped prompt those steps. We are, however, very concerned to hear about the symptoms you’ve described with your foot, including pain and discoloration. We would strongly recommend that you seek advice from your GP or a healthcare professional as soon as possible, as they will be best placed to assess this further. We’re glad that your assessment has helped highlight areas to follow up on, and we appreciate you choosing Bluecrest. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that Pippa provided such an excellent experience, being patient and clearly explaining each part of the assessment. It’s especially wonderful to know that, even as a returning customer, this was your best experience with us. We’ll be sure to pass on your kind comments to Pippa, as they will be very much appreciated. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback, and I’m sorry to hear that you’ve had difficulty downloading your results. We understand how frustrating this can be, particularly if your computer is not accepting the file. We would be happy to assist you with accessing your results and can guide you through alternative ways to view or download them if needed. With regards to the printed report, if this has already been arranged, it should be on its way to you. If there has been any delay or if you would like us to check the status, please do get in touch and we will be happy to look into this for you. Please contact our Customer Service Advisors on 0808 175 0253 (UK) or 1800 937 028 (ROI) and we will make this a priority to resolve. Warm regards, Thomas