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Thank you for taking the time to leave your comments. We are glad you enjoyed the clinic experience. Sincere apologies that you feel the follow-up was inadequate, despite a number of phone calls occurring in the first few weeks after purchase. This is something we take just as seriously to ensure your journey with new devices is as successful as possible. We will endeavour to rectify this moving forward and contact you more regularly if you feel this would be beneficial.

Thank you for taking the time to leave your comments. We are sorry you did not feel the consultation was what you were hoping for and somewhat rushed; we take the service we offer to our clients very seriously. The policy surrounding the payment requirement in order to trial the devices was in place 5 years ago when you first came to us; the agreement being that a refund can be arranged if you are not satisfied with the devices after the trial. We would be pleased to assist you in the future should you choose to return to us.