Dear Marg,
We appreciate your feedback and we're really sorry if we did not give enough help during our follow-up calls and emails with you.
I see you have since received some more help from Sally at our clinic.
I hope we were able to resolve your concerns.
If there is anything further you need help with, please be assured you can call us, email us or visit our clinic any time for further assistance.
Kind regards,
Eliza