Прегледи на AXA Insurance - Ireland

Good Afternoon Thank you for taking the time to leave your feedback. I have had a look at your policy. You have been an Axa customer since 1999 and we really appreciate your loyalty. The cover we give our long-standing customers exceeds the cover we offer to our new customers. You have Lifetime Protected Bonus which means a claim will never affect your policy regardless of the cost involved. Your loyalty to Axa means you are getting this cover free of charge. Premiums are currently high across the insurance industry due to several factors, such as rising claims costs and a rise in the associated costs across the insurance industry this year which has had an impact on our premiums. AXA tries to minimize the cost of customers’ premiums by using a number of expense saving measures, such as employing cost effective car repairers, and fighting fraud. We are delighted that you chose to insure your car with AXA and we look forward to providing you with great customer service for years to come. Kind Regards Sinead Feefo Coordinator

Good afternoon I want to sincerely apologise for the difficult and frustrating experience you've had. It’s truly disappointing to hear that your recent interactions with us fell so far below the high standards we aim for, especially given your loyalty over many years. Your feedback about the delays, communication issues, and the treatment you received is very important. Please know that we are taking this seriously and will work to improve our service. I can confirm your certificate has been issued via post on 21.04.2026. Thank you for sharing your honest experience. It helps us understand where we need to do better, and we truly appreciate your patience. I hope we can earn back your trust in the future. Warm regards, Deborah Feefo Coordinator.

Good Afternoon Thank you for your feedback. I'm sorry to hear that your experience with our service was unfriendly. Providing helpful and respectful support is very important to us, and I apologise if we fell short. I can see that you spoke to our team who confirmed our best price for this year which you have since paid and your policy is now renewed for this year. We really appreciate your business and would like to thank you for your continued loyalty to AXA and for renewing your policy with us. Kind Regards Sinead Feefo Coordinator