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Thank you for your feedback, and we sincerely apologize for the inconvenience experienced. We’d like to clarify that your parcel was shipped out twice to ensure delivery. Unfortunately, the issues experienced were caused by our logistics partner, which is beyond our direct control, as we rely on a third-party service for delivery. We truly regret that this affected your grandmother’s experience and appreciate your understanding. Your feedback is valuable, and we’ll continue working closely with our delivery partners to prevent such issues in the future.

Thank you so much for the 5-star review! We’re glad to hear that you were happy with your first order and that you found our service good. We also appreciate your feedback about the green bananas—thank you for pointing that out, as it helps us improve. We look forward to serving you again and making your next experience even better 😊

Thank you so much for the 5-star review! We’re delighted to hear that you found our service excellent and that your delivery arrived on time. We truly appreciate your support and look forward to serving you again 😊

Thank you for the 4-star review and for your honest feedback. We’re glad you had a great experience overall, and we sincerely apologize for the inconvenience caused by stock availability issues. Your concern about keeping in-stock and out-of-stock items updated is completely valid, and we agree this is an important area that needs improvement. Please be assured that your feedback has been noted and is being taken seriously as we work to improve our inventory updates and avoid future disappointment. Thank you for your patience and for bringing this to our attention—we truly appreciate your support.

Thank you for the 4-star review! We appreciate you taking the time to share your feedback and are glad you had a good experience. We’ll keep working to make things even better and look forward to serving you again 😊

Thank you for the 5-star review! We appreciate your feedback and are glad you had an okay experience. We’ll keep working to make your next experience even better and look forward to serving you again 😊

Thank you so much for the 5-star review! We’re delighted to hear that your first experience with us was smooth and easy, and that our customer care representative made a great impression. We truly appreciate your support and look forward to serving you again soon 😊

Thank you for taking the time to share your feedback, and we’re truly sorry that this experience felt disappointing. We’d like to kindly clarify that La Casera was not included in the order in question. Regarding the plantains, fresh plantains were dispatched at the time of delivery; however, we understand your concern and would genuinely like to discuss this further with you to resolve it properly. We have sent you an email so we can look into this in more detail together. Please kindly reply to that email at your convenience so we can assist you promptly. Thank you for bringing this to our attention, and we appreciate the opportunity to address it.

Thank you so much for the 5-star review! We’re glad to hear that your items were delivered the next day. We appreciate your support and look forward to serving you again 😊

Thank you so much for the 5-star review! We’re delighted to hear that you found our website easy to use and that your delivery arrived quickly. We’re also glad the pre-delivery call was helpful in keeping you informed. Thank you for choosing us—we truly appreciate your support and look forward to serving you again!