Прегледи на Todd Doors

Good Morning I am sorry you are not entirely happy with the service that you have received from our Door Experts. Todd Doors strive to achieve the very best levels of service so I will pass your valuable feedback on to the Branch Manager. Kind Regards marketing@todd-doors.co.uk

Good Morning Thank you very much for your feedback. I have had a look at this particular order and can only find details of the Oak Skirting that you have purchased from us that you have reviewed. Could you please confirm if you were unhappy with the skirting and let me know what additional products you received from us that you were unhappy with? As is our standard procedure, we always follow up on customer issues. Kind Regards marketing@todd-doors.co.uk

Good Afternoon Many thanks for your feedback. I have now reviewed the notes on your order which was delivered in December 12. Firstly you did indeed report an issue with the condition of your delivered doors. Selling in excess of 20,000 doors per year it is inevitable, but not acceptable, that sometimes damage can occur in transit. We acknowledged this unfortunate issue and provided you with a refund to compensate you for this, which you agreed to. With regards your issue with handles/latches, it is my understanding that we provided you with upgraded, heavy duty, latches completely free of charge (March 13) as a good will gesture. This issue was due to the fact that the handles that you had chosen were unsprung and the standard latch springs were not strong enough to operate it. Hopefully this now clarifies the situation, however if you feel you would like to discuss this further, please do contact us or mail me directly on marketing@todd-doors.co.uk. Kind Regards marketing@todd-doors.co.uk

Good Morning Once again we can only apologise for your experience shopping with us and will use your situation as a case study to try to avoid these situations arising in the future. I am sorry that you felt it your only option to to accept our refund on the doors, however we do state on our order paperwork that a Carpenter should not be booked before receiving and checking all goods. To clarify our delivery, I have never suggested a direct delivery, I merely stated that when you deliver in excess of 20,000 doors per year it is inevitable, but not acceptable, that sometimes damage can occur in transit - In all instances we would try to resolve these issues as quickly as possible. I have had another look at the notes on your order, with particular regard to your latches, and I can see nothing that suggest prior to March 13 that you had raised this issue with us, at which point we provided you with free of charge replacements. Once again we are sorry that these replacements did not meet your expectation but can assure you that these upgraded products do work perfectly with your chosen handles. I know that this doesn't help you but we have now recruited 2 further Carpenters who, in these kind of situations, would be sent to site to rectify issues like this. You are correct that a door is "swung" in its frame prior to fitting the handles etc. however nobody is trying to suggest that you did anything wrong in this instance. Our Door Experts are very knowledgeable and I would be surprised to hear any of them suggesting that ironmongery is fitted prior to swinging the door. Finally, as we all know, a consumer is far more likely to utilise a review site to air their grievances rather than for giving praise. I am confident that the percentage of happy customers far out ways the percentage of unhappy ones, however we will always strive to improve both our product offering and services, hence us using this independent review site to gather valuable feedback. I hope I have provided you with a satisfactory response, although I personally wish it had been sooner. Kind Regards marketing@todd-doors.co.uk