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Dear Mrs McLeod, Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with your recent purchase. Regarding your concerns of the softness of the sweater, it is not unusual for a brand new Cashmere garment to not feel quite as soft as your other well loved pieces. This is because it has been newly knitted and pressed and we knit our garments much tighter than other brands to help keep the garment in perfect shape and last longer. We are confident that as the fibres relax through washing and regular wear, the cashmere will become noticeably softer and more comfortable. Given that your previous purchase was over two years ago, it’s likely that your existing garment has naturally softened considerably over time, hence why you are noticing a difference. That said, we completely appreciate that first impressions matter, especially for an item at this price point, and we’re sorry you were not completely satisfied. If you wish, we would be more than happy to have the garment back to perform a complimentary hand-wash to help speed the softening process up. Please let us know if you would like us to do this for you. With regards to the colour not being what you expected, we always aim to represent our shades as accurately as possible, but we understand colours can appear differently depending on screens and personal expectations. Our free 30 days returns guarantee is always available in situations where you are not completely satisfied. We truly value your feedback and are disappointed to hear this purchase did not meet the standards you were hoping for. Kind regards Customer Services Cashmere Centre Ltd

Dear Mrs Dunning, Thank you for your feedback on your recent purchase of our classic pashmina stoles. Our pashmina can feel thinner and smoother when they are newly woven and freshly pressed, especially compared to a well-loved pashmina that has softened and lofted over time. With regular wear, the natural fibres will gradually lift and bloom, creating the softer, fuller feel that is characteristic of our cashmere and silk pashmina. We are confident you will notice the softness and warmth continue to develop beautifully with use, however if you are still not completely satisfied, please do not hesitate to get in touch with our customer service team, either by calling 01908 522 455 or emailing customer-services@cashmerecentre.com Kind regards Customer Services Cashmere Centre Ltd

Dear Valued Customer, Thank you for taking the time to share your feedback. We are very sorry to hear that your new Tracy roll neck did not meet your expectations, especially when you have so enjoyed the sweaters you purchased previously. As a small company, the quality of our knitwear is of the utmost importance to us. We have been working with the same factory and using the same quality of yarn for many years. We regularly test our yarn to ensure it continues to meet our standards, so I can assure you it is 100% grade 'A' cashmere. However, we completely appreciate your concern regarding the feel of the garment. Newly knitted and pressed cashmere can sometimes feel less soft and fluffy than a much-loved piece that has been worn and washed many times. One of the characteristics of good-quality cashmere is that it softens and blooms with wear, becoming increasingly soft with use. We would be more than happy to have the garment returned to us so that we can put it through our specialist refinish service, which will help the cashmere feel softer to the touch from the outset. If this is of any interest to you, please do not hesitate to contact us on 01908 522 455 or email customer-services@cashmerecentre.com and we will arrange for a free returns label and bag to be sent to you. Kind regards Customer Services Cashmere Centre Ltd