Прегледи на Grand Illusions Ltd

I stand by my feedback and will not be removing it and I offer no permission to remove if, if permission is required and I am dissatisfied with the company's attitude for the following reasons, among others. (a) I do not wish to return the item for a refund without taking other steps. I wish for the item to work or be examined by a third party. A refund wouldn't necessarily solve the problem, it would simply make it another customer's problem. (b) The fact that the company that makes other nitinol products sells the wire is no proof of its authenticity and claiming that it does is, as far as I can see, nonsense. To sell a cheaper knock off that would be hard to test would be a very practical con in which a company could make and save money at the same time. However I'm not now, nor have I said that it is a con. I am, however, as aforementioned (i) suspicious (ii) running tests (iii) of the belief that some other customer will only have the same frustrations if I agree to withdraw my complain in exchange for a refund. (c) I do not agree with the use of the word "tricky". As far as I can see this is no more "tricky" than sending an email with your brain is "tricky". A more accurate word, in my opinion, would be "impossible" as in "impossible without specialist equipment". You can't send an email without some sort of computer and, as far as I am aware, you cannot achieve the temperatures necessary for nitinol without specialist equipment i.e. a kiln, blowtorch or unusually powerful oven, the cheapest of which that I could find, a blow torch, has set me back another £20. I am experimenting with the blowtorch and am yet to be successful. Admittedly, the temperatures are stated prior to purchase and I'm not claiming, now or ever, to have been cheated by this company. However between a phone call in which, as far as I can remember, no advice could be offered as to how set the shape, what, as far as I can see, is a complete and repeating misuse of the word "tricky," failure, as far as I can remember, to mention that achieving these temperatures is actually impossible without specialist equipment (or demonstrate to me how I am mistaken) and an attitude that, as far as I can see, seems to think everything is alright if (a) a refund is offered (b) reassurance of authenticity is given that is, as far as I can see, less evidential more a mere contradiction, my opinion of Grand Illusions is that it's customer services achieves less than it leaves to be desired.