Thank you for your review although this is such a shame, and I am so sorry to hear this.
We fully understand that with our products being live, things do not always go to plan regardless of all our efforts. Therefore, we offer a 100% Quality Satisfaction Guarantee. All we ask is that you contact us by email of your concern, the more information the better. Our customer care team is always more than happy to help, their aim is to meet our customer’s needs and turn any concerns into a positive outcome.
Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you. With best regards, Clare