Good Afternoon,
Thank you for taking my call earlier. I appreciated that we were unable to provide stock with a longer expiry date but am happy to hear that you felt that we were quick to respond once the concerns were raised.
We will wait to hear from you in regards to the next steps towards a resolution for you.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I made a mistake with one of the items in my repeat order. The ordering process went well and it arrived punctually.
However, I then realised I had ordered one of the items incorrectly. There is no...
閱讀更多
Jess
Pet Drugs Online
16 hours ago
Good Afternoon,
Thank you for your feedback regarding your subscription. I tried to call you earlier to discuss this with you but you were unavailable.
Unfortunately, we are currently unable to amend subscriptions to different products at this time. This is therefore why a cancel of the incorrect subscription and new subscription would have been required.
If you'd like to discuss this further, please get in touch with us directly by responding to the email that I have sent you.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
產品評價
交易日期： 01/05/2026
0
分享
可信賴顧客
Feefo 驗證
1 day ago
Very difficult to find my way around site to cancel repeat ordering. Cancelled because found much cheaper supplier for same product and at 2/3 the price
Jess
Pet Drugs Online
16 hours ago
Good Afternoon,
Thank you for your feedback. I tried to call you earlier to discuss this matter with you future.
If you'd like to discuss this further, please get in touch with us directly by responding to my email so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
交易日期： 02/05/2026
0
分享
IC
Irene Cooper
Feefo 驗證
1 day ago
Irene Cooper說了有關 Pet Drugs Online:
Quick service great product
Jess
Pet Drugs Online
22 hours ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Ordering is easy. Delivery is fast. Never needed to contact customer service. No problems encountered
Jess
Pet Drugs Online
22 hours ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Ordering process is really simple and efficient. Once your prescription is uploaded, reviewed by one of the vets and once accepted medication is sent out.
Jess
Pet Drugs Online
22 hours ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the simplicity of ordering!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
交易日期： 02/05/2026
0
分享
可信賴顧客
Feefo 驗證
1 day ago
Odering service is excellent but customer complaints service is very defensive.
Jess
Pet Drugs Online
18 hours ago
Good Afternoon,
Thank you for taking the time to take my call today and discuss your feedback.
I am glad that we were able to find a resolution to the concern that you raised and I have passed on the feedback discussed during our call.
If you should need anything then please do not hesitate to contact our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
交易日期： 30/04/2026
0
分享
KA
Karen
Feefo 驗證
IRL
1 day ago
Karen說了有關 Pet Drugs Online:
Easy enough
Jess
Pet Drugs Online
22 hours ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I have always received help over the telephone if I am unable to sort out repeat prescriptions on line. The items required have arrived very quickly and in perfect condition at a much lower cost to...
閱讀更多
Jess
Pet Drugs Online
22 hours ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
